Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How to replace your cabin filter

By Joel Ilton on Friday, 24 February 2017

Most modern vehicles these days are fitted with a cabin air filter.

This filter cleans the air that comes into the interior from outside of the vehicle. It traps dust, pollen and other airborne particles that can make riding in a car unpleasant, especially if you have asthma or other allergies.

To keep the air fresh inside your vehicle, it is recommended to replace this filter regularly, especially if you live in dusty or poor air quality environments.

Thankfully, this filter can be relatively easy to change, and is something you may be able to tackle yourself.

Most filters are located behind the glove box, or behind the center console, although some European makes will have the filter located under the bonnet, where the air enters into the cabin.

Many auto parts stores, such as Supercheap Auto, carry cabin filters for most popular makes and models.

article image

Tools Required:

  • Phillips head screwdriver
  • Flat head screwdriver
  • Rubbish receptacle
  • Socket set

Replacement Procedure - Located behind Glove box

  1. The first step is to locate the filter. Most vehicle handbooks will display the cabin filter location. If it’s behind the glove box, open the lid and remove the screws that hold it in place.
  2. Next, slide the box out and place it in a safe location.
  3. Looking into where the glove box was, you should see a rectangle door. The cabin filter will be located behind this door. Simply squeeze the tabs, or remove the screws that hold it in place, and place to one side.
  4. You should be able to see the filter – it will either be a white, soft fabric filter, or have a hard plastic frame around it.
  5. Pull the filter out, and discard.
  6. Inspect where the filter sits for any larger pieces of debris, remove and place in a rubbish receptacle.
  7. Slide your new filter into the housing, refit the door and glove box, and you’re done!

Replacement Procedure - Located in Engine Bay

  1. If your filter is located in the engine bay, firstly remove the cover that sits over the top of the filter.
  2. You may be required to remove one or both of the wiper arms, which are easily removed by using a ratchet and the appropriately sized socket to unto the one nut that holds the arm on.
  3. Mark the placement of the wiper arm on the spline, so you can relocate it accurately when it is time to refit.
  4. Once removed, simply twist the arm gently until it works its way loose.
  5. Place to one side, and then remove the cover over the filter.
  6. Unlock the tabs and remove the filter from the vehicle.
  7. Clean out the holder where the filter sits to remove any debris, and then slide the new filter into place.
  8. Refit the cover over the filter and the wiper arm (if required), making sure to line it up correctly, and test the system to make sure everything is operating correctly.

Replacing your cabin filter is one of the easiest ways to keep your vehicle in tip top shape, and will have you and your passengers breathing easy once again!

Following these instructions will allow you to replace your cabin filter, but if it seems a little overwhelming, or you are worried about not completing the job safely, it is best to get a professional to carry out the repairs required.

Now, imagine a seamless segue here...

Right. AutoGuru lets you search, compare and book from over 1,600 qualified mechanics across Australia. Boom!


Image credit: car vent - C

Search and Book Local Mechanics.




trustpilot rating