Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

Fog Lights

By Rachel White on Friday, 8 September 2017

 

You may be surprised to know that it’s illegal to use your fog lights through the day if weather conditions are not foggy.

The only time you can legally use fog lights is when atmospheric conditions such as fog or mist can be dangerous and prevent you from viewing the road properly.

You can be booked and fined for having your fog lights on when weather conditions are not hazardous.

So how do you differentiate between headlights, driving lights, running lights and fog lights?

Fog lights

Fog lights are separate to your headlights, in most occasions they can be found below the main headlights and there will be a separate switch on your dash or instrument panel to turn them on and off.

You can find your fog light and switch locations in your vehicle owner’s manual.

If your car has factory fitted fog lights, they will be located at the front and rear of your vehicle.

The front will emit a white or yellow light and the rear will be red. The rear fog lights are designed to be more visible in hazardous conditions.

The front fog lights have a specific beam designed to stay low and wide and light up the road under the fog.

Once weather conditions have improved, be sure to turn your fog lights off as they can blind other road users once the fog has dispersed.

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Driving lights

Driving lights are lights that project a powerful beam down the road and should only be used in conjunction with your high beams. These are likely to be operated in country areas where extra lighting may be required in vast, open areas to avoid hitting animals that may be on or around the road, or to gain a better view of the road ahead.

Headlights

Headlights are the main lights provided as a standard on all road vehicles. Headlights need to be on between sunset and sunrise, as well as in conditions where visibility is low. If you can’t see a person in dark clothing within 100 metres then it’s time to turn your headlights on.

In extreme weather conditions where visibility is low it’s recommended you drive with your headlights on. If you’re taking a long drive where people may be making passing manoeuvres, having your headlights or running lights on will make you more visible to traffic coming from the opposite direction.

As part of your headlight system, there is a ‘high beam’ which will allow you to see approximately twice as far as low beam. High beam should only be used outside of cities or in rural areas and only when there are no other vehicles around. If you use high beam, remember to switch your headlights back to low as soon as you spot another vehicle. If you are in a situation where you can’t see far ahead of your car, and there are other vehicles around, try slowing down instead of turning high beam on, so that you do not blind other drivers.

Running lights

You may have noticed modern vehicles have forward facing lights that are white and bright. These lights are noticeable! They get your attention and are hard to miss, which is why they exist – to make the vehicle more visible on the road. If your vehicle has running lights they are likely to be automatically activated when you turn the ignition on and will automatically turn off when it’s dark, so other drivers aren’t blinded at night. Running lights were designed to prevent injuries and save lives by making vehicles more visible.

So remember, no fog light activation unless the weather requires it, otherwise you may have an unwanted fine to pay off. Here’s to illuminated and safe motoring!

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Image credit: Tesla in fog Joseph Thornton

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