Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

5 Tips If Your Engine Overheats

By Joel Ilton on Wednesday, 31 August 2016

 

Overheating is frequently considered a summertime problem.

When the mercury rises outside and the temperature becomes nearly unbearable for people, it’s easy to think that your car is more susceptible to overheating.

Your car is built to dissipate that heat, no matter what season it currently is.

The engine’s cooling system regulates the engine temperature quite effectively – if it’s working properly.

So if you find yourself in the driver’s seat when the temperature gauge starts to climb into the danger zone (the red zone, or ‘H’), keep these five tips in mind.

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1. Stop the engine immediately
Pull over to a safe place at the side of the road and turn the engine off. Engine damage can result if you continue to drive while it’s overheating.

The engine fans may continue even with the engine off, so just wait it out for a while, until the gauge returns to the normal zone.

 

2. Never open the radiator cap when the engine is hot
The temperature gauge measures the coolant temperature. If it’s overheating, that means the engine coolant is extremely hot.

It’s also under pressure and can spray super-hot coolant on you when you undo the cap. Only open the cap when the engine has completely cooled.

 

3. Check for mechanical problems
If there is a coolant leak under the car, whether from the radiator, a hose, or an engine part, you know you’re going to require immediate repairs.

Once the engine has cooled, you can add coolant to the radiator which may get you to your destination safely.

If the engine’s drive belt has broken or is badly frayed, the repair is probably simple yet quite urgent.

It’s not recommended to drive without a drive belt – as the vehicle alternator may not be charging the battery and the water pump may not be operating.

If operated in this condition, major engine damage will occur!

 

4. Turn off unnecessary accessories
If you decide to continue on once your engine has cooled, turn off your air conditioning to reduce engine strain.

If the temperature starts to creep up close to the red zone again, try turning the heat fully on, which may keep your engine temperature a little cooler.

 

5. Have your vehicle inspected
It’s important to have your vehicle inspected as soon as possible, as continuing to operate your car whilst its overheating will cause major engine damage and may lead to you having to replace the whole engine.

 

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom! 

Image credit: Temperature gauge by Janeob9 used under the CC BY-ND 2.0 License

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