Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Tips for Keeping kids happy on a Road Trip

By Jason Unrau on Friday, 8 December 2017

School’s out and the kids are home for almost two months! But what to do with them?

Well, it’s the perfect time to spend some quality time together and a road trip provides the perfect family bonding opportunity.

But a successful family road trip takes a bit of pre-planning; some forethought to prevent boredom, arguments and tantrums, and some tactics to help you dodge that inevitable question

"Are we there yet?"

Putting together your family road trip itinerary doesn’t have to be complicated.

With these tips, everyone will have a great time travelling together, even throughout long hours in the car.

Plan Your Route
Don’t leave home without first planning an intended route. You know your destination, but what lies between home and your end point?

Calculate your hours of driving, choose rest stops and toilet breaks, and find little attractions to visit along the way.

Most of all, book ahead. Take no chances on hotel availability at the end of a long journey, especially at Christmas time, the busiest time of the year for accommodation at holiday destinations.

And once you arrive at your destination, know which attractions are open (especially seasonal ones and those that close over public holidays), and schedule them into your itinerary.

Tip: Research council tourism centres online to find out local info on great attractions to visit throughout your journey. When it comes to kids, remember to think like a child and really use your imagination. The more off-beat and quirky the pitstop, the better!

Document your Adventures
We’re all aware that sometimes children are difficult to engage and keep entertained. Put a camera and a trip diary in their hands and that can all change.

In the car and at roadside attractions, let your little people snap a bunch of pics, then have them write about their experiences once you get back in the car.

You could even challenge the kids to drawing a version of their favourite photo on their camera, to go with their diary entry.

Keeping a diary means the kids will be able to look back long after your road trip and remember these great family times together, plus journaling their adventures can keep them occupied in the backseat for hours when you’re back on the bitumen.

Tip: A stable table is a great idea for writing their diary entries and doing art/colouring in, whilst the car is moving. They’re fairly inexpensive and available at department stores and discount shops like the Reject Shop and Two Dollar Shops.

Pack the Car Accordingly
You have an itinerary, so make sure you pack items relevant to each stop.

Pack your car with your pitstops in mind, putting the items and luggage you’ll need soonest closer to your boot entry.

For items you know will be needed repeatedly throughout the duration of your trip, pop them on the back seat (if you have space) or the footwell, where you have easy access to them.

Instead of packing individual luggage, you may want to pack the family luggage according to each visit or destination.

It can save time hauling bags into hotel rooms, camping chalets or tents.

Tip: Don’t forget to pack first aid kit and put it in a handy spot. Make sure the kids know where it’s located too, just in case an adult is injured and can’t get to the car to grab the kit.

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Play Games
The car games you played when you were a kid are still popular. ‘I Spy’, ‘Spotto’, the ‘License Plate game’ – they provide great entertainment for kids of all ages.

Another thinking game is to get one passenger to think of an animal or sea creature in their head.

Then the other people in the car take it in turns to ask yes/no questions about the animal until they can guess what it is. For every ‘yes’ answer, the same player asks the next question, but if the answer is ‘no’, another player gets to ask the next question.

If you need to set up camping gear or a camper van when you arrive at each overnight destination, come up with games for the kids to play whilst the adults set up.

Grab a stick and draw four circles, one inside the other so it looks like a target.

Grab a stone and get the kids to try to throw it into the centre circle.

Each circle has a points value, with the outside circle being worth the least points, working up to the bullseye which is worth the most. They’ll be using their hand-eye coordination skills as well as practicing addition!
Print off Car Bingo pages and colouring sheets as well.

Tip: It doesn’t hurt to have an electronic device on hand, but strictly limit the time it can be used or your kids will spend all their time looking down rather than asking questions and having conversations.

Encourage them to observe what’s happening inside and outside the car along the way.

Bring Snacks (Lots of ‘Em!)
People (not just children) often mistake boredom and thirst for hunger. You’ll hear a LOT of “I’m huuungry” from the kids on a road trip. So make sure you pack snacks – balance healthy and not so healthy - that won’t make too much of a mess in the car – dry cereal, fruit and vege sticks, popcorn, crackers and granola bars are all good options.

If you have space, bring an esky of cool, fresh snacks you can dip into during roadside rest stops.

Tip: Try to space out snacks so you’re not overeating in the car. You’re generally not expending energy whilst driving, so your body doesn’t need a lot of food, unless your pitstops are filled with sports or hiking activities.

Check Your Car
Don’t leave home without thoroughly checking over your car. There’s nothing more frustrating than being stuck for days in a two horse town in outback Australia, waiting on a part to come in so the only mechanic in town can get your car back on the road. Trust us, it happens.

Costly mechanical repairs can often be prevented by booking in a car service prior to your departure date.

Have your routine maintenance completed and have a mechanic check for potential issues before any long road trip.

If you need to book an inspection, car service or repairs before heading off, AutoGuru can help.

We’ll hook you up with a trusted, local workshop or mobile mechanic to get your family car road-trip-ready.

Search. Book. Happy Travels!

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