Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Planning your trip

By Rachel White on Thursday, 1 September 2016

 

Planning your trip isn’t just a good idea for long journeys, it’s also a great idea for day to day driving. With high fuel costs, car maintenance expenses and the need to reduce emissions, we should all be seeking more efficient driving routes, and looking at alternative options to reduce our tyre print on the environment.

Think ahead
Before you head out for the day, plan where you need to go, what you may need to pick up, drop off or purchase.

Next time you plan a long drive to catch up with friends, think about what else you can accomplish on that same journey.

Why spend all that time on the road without achieving a number of tasks at the same time.

 

Avoid peak hour
If completing various tasks in one trip, organise your time so that you’re not driving in peak hour!

If it’s a long weekend or the holiday season, plan to start your trip early in the morning or later at night when the roads will be clearer.

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Think rationally!
There are so many things we do re-actively, rather than thinking rationally and planning ahead.

Instead of making a special trip to fill the car with fuel, you could just leave for work 10 minutes early and fill your tank on the way.

If you have a few spare minutes before or after work, you might be able to walk to the shops and do your shopping before your work day starts or prior to getting in the car to head home.

 

Combine your errands
If you have a lot of small errands to do, plan the trip so you get them all done in one outing.

There are some great trip planners available online where you can enter your journey and the app will come up with the shortest or quickest route.

Most smart phones will give you access to identify high traffic and congested areas in real time and you can also plan your trip so you are not sitting in traffic wasting time, fuel and increasing emissions.

If you think ahead, you can get to where you’re going sooner with reduced stress, less impact on the wallet and environment.

 

Public Transport
Most metropolitan regions have improved in efficiency and there are now more convenient public transport options.

It could be worth your time to look into train, bus, ferry or tram options in your local area. It may surprise you how much you may save by taking public transport over driving everywhere.

When you add up the expenses of fuel and car maintenance, you’ll be surprised how much you are actually paying to run your car every week compared to public transport costs.

It’s also a proven fact that people who use public transport, walk or ride a bike are much healthier individuals because they are more active than people who drive.

 

Other forms of transport
You could save on gym costs by replacing the car with physical transport options, such as bike riding or walking.

However, if being active isn’t high on your priority list, consider carpooling. If you happen to live near some of your workmates, perhaps you could arrange to carpool, making sure to alternate vehicles so you all benefit from the savings.

 

Buy your supplies locally
By buying locally, you’re not just supporting local businesses, you will also save on travel time and costs, as well as meeting locals in your area and possibly finding some great businesses that you didn’t even realise were nearby!

Drive more efficiently by planning your trip and get what you need done in one journey. Consider:

  • carpooling
  • public transport
  • cycling
  • walking
  • or park and ride.

Being travel-organised can potentially save you time, money, get you fitter and healthier and also help to reduce our carbon dioxide emissions for a more sustainable future.

 

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Images: Ampol Petrol Station - Patrick Lorenz

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