Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

6 Car Supplies and Maintenance Tips for a Wintertime Road Trip

By Jason Unrau on Wednesday, 20 September 2017

 

Winter is a great time for a road trip in Australia, no matter what part of the country you’re in. Unlike other areas of the world that see frigid temperatures and depths of snow, Australia’s roads are a traveller’s paradise any time of the year.

It’s not often you’ll see snow in Australia, even in the dead of winter. However, the climate is completely different during the winter months of June through August, and the temperature dips down near the freezing mark.

That means you’ll need to equip your car with a few extra supplies to keep you safe, regardless of what you encounter.

1. Emergency Kit
You should have an emergency kit in your car at all times, no matter the season. If you’re hitting the open road, far from civilisation, make sure the first aid kit in your car is well-equipped.

An assortment of wipes, band-aids, bandages, tweezers, and medical tape can provide short-term health care in an accident or emergency situation.

2. Warm Blanket
You may not anticipate a breakdown, but you should be prepared for one, just in case. Keep a warm blanket in your car should you find yourself stuck in the outback.

Nights get cold and hypothermia can set in, even if it’s still above freezing. Keep your windows cracked open slightly and light a candle in your car for extra warmth.

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3. Change of Clothes
Your adventurous exploring could result in a slip or fall, and you could get wet or dirty.

It’s more than just keeping clean and tidy – it’s also about keeping warm and dry.

Bring a change of clothes including socks and an extra pair of shoes or boots, even if it’s just a day trip.

4. Tyre Inspection
A light dusting of snow is as treacherous as ice. But if your tyres are in poor condition, you could find yourself spinning out or sliding into the ditch.

Before you head out on your road trip, check your tyre tread depth. If there’s less than 3mm of tread remaining, you should replace your tyres.

Additionally, check your tyre pressure. Low tyre pressure can compromise your safety as much as overworn tyres.

5. Wiper Blades
It may be an obvious statement, but rain is more common during the winter! Make sure you can keep your vision clear.

If your wipers streak when you try to clean your windscreen, you should replace your wiper blades. It’s an inexpensive maintenance item that can have a great impact on your road safety.

Also, top up your wiper fluid so you can clean your windscreen when it gets dirty.


6. Ice Scraper
In some areas, there’s a chance you’ll encounter a cold snap. In temperatures as high as 5C, your windscreen can frost up.

If you don’t have time to wait for your demister to clear your windscreen, you can scrape the frost off. If you forget an ice scraper, you can use the edge of an old credit or plastic loyalty card.

Before you head out on a winter road trip, have your car thoroughly inspected for safety. AutoGuru.com.au lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

 

Image credit - rawpixel.com

                

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