Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Great Australian Drives

By Joel Ilton on Wednesday, 20 September 2017

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Heading off on an Aussie road trip?

There are many great roads dotted around this amazing country of ours – some more well known than others.

Whether you’re interested in following the stunning coastline, or travelling through the awe-inspiring rust coloured earth of the outback, there’s an Australian road trip to suit your adventure style.

Here are our Top 5 best drives around Australia!

The Great Ocean Road, Victoria
No list of Aussie drives would be complete without this road, arguably one of the most famous roads in the country.

Starting in Torquay and finishing in Warrnambool, this road follows the Victorian coastline, and passes some infamous landmarks – The Twelve Apostles, London Arch and the Loch Ard Gorge, as well as some amazing coastline views, rock stacks and limestone formations.

Although classed as a day trip from Melbourne, staying overnight and travelling back the next day will allow you to make the most of the spectacular scenery!

 

Fraser Island, Queensland
Fraser Island, located off the coast of South East Queensland, is the largest sand island in the world and is perfect for 4WD and camping trips!

From the firm and lengthy beachline along the eastern shore littered with large sand dunes, to the coloured sands of the Cathedrals, the Pinnacles and Rainbow Gorge, Fraser Island is a great place to take the family to explore.

The best time for tailor fishing is throughout the months of August to October.

Make sure to check out the numerous inland freshwater lakes littered around the island, and get up close and personal with the ghostly World War I hospital shipwreck, Maheno. You’ll need a dedicated 4WD and a good camera (or lots of storage on your phone camera) for this trip.

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The Twelve Apostles, The Great Ocean Road - Victoria

Grand Pacific Drive, New South Wales
A popular day drive, this infamous road trip starts in Sydney and ends in Wollongong, travelling over the renowned Sea Cliff Bridge which extends 50 metres out into the ocean and boasts spectacular views.

The bridge features two traffic lanes, a cycleway and a walkway and is especially amazing to experience at sunrise.

Stopping in at Stanwell Tops provides a great view over the bridge as well as the national park on the other side.

 

Gibb River Road, Western Australia
This next one is for the hardcore 4WD enthusiast.

For a more extreme road trip, the Gibb River Road takes travelers from Derby to Kununurra, a 930 kilometre trek in Western Australia’s Kimberley region.

Your 4-wheel drive will need to be a serious piece of kit to handle this trip, as some of the roads to travel are extremely corrugated.

Passing through three mountain ranges, you will come across breathtaking scenery including beautiful waterfalls (in the wet season), striking gorges and river crossings. There are also many camping spots along the journey, with notable stops at the El Questro and Home Valley Stations.

Alice Springs, Uluru and Kings Canyon, Northern Territory 
The final trip on our list sees us travel to the heart of the outback – Alice Springs and Uluru.

This is a fairly long trip at just over 1000km, but takes in some amazing sights including the Henbury meteorite craters, Kings Canyon and the Finke River before finally arriving at Uluru.

You don’t need a fancy 4WD for this trip as all the roads are sealed, so this trip is perfect for folks that want to see the outback without leaving the creature comforts of home.

Now, imagine a seamless segue here…

Right.AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

                

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