Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Top Five Frustrating Driver Habits

By Jason Unrau on Wednesday, 20 September 2017

With millions of vehicles on Australian roads at any given time, it’s no wonder road rage is on the increase.

Some drivers are more inclined towards aggression when they are behind the wheel. Others are timid and unable to make quick decisions.

Some people like to follow the letter of the law, other’s not so much.

Regardless of the type of driver you might be, there’s always going to be someone on the road that causes you stress with their frustrating driving habits, because we’re all different to each other!

You’ll be able to relate to these bad habits because everyone has experienced them in one form or another. Even worse, you may be an offender…

Distracted Driving
There’s always someone who is totally oblivious to their surroundings, and it’s probably because they’re distracted. It comes in many forms – while mobile phone use while driving is illegal, it’s also one of the most common driver distractions.

Applying makeup, eating while driving, or even yelling at kids in the back seat follow closely behind.

If it takes your eyes off the road and your attention off what you’re doing, stop it! You’re putting others in danger and frustrating the motorists share the road with you.

Failing to Use Indicators
How infuriating is it when drivers don’t use their indicators. Yelling obscenities at them doesn’t help either! Some people don’t seem to be aware of where to find their indicator lever.

The problem is compounded when an illegal turn is made, like turning left from the right-hand lane.

The threat of an accident or traffic fine doesn’t deter indicator-dodgers. You should always signal your intentions ahead of time, letting motorists behind you know your driving intentions.

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Driving in the Wrong Lane
How often have you changed lanes to overtake, only to discover slower traffic impeding your progress?

These Sunday Drivers mindlessly putter along, blissfully unaware you’re in their rearview mirror. Honk your horn, flash your lights, and they staunchly ignore your presence.

The overtaking lane is for just that – overtaking. If there are cars passing you on the left, you’re in the wrong lane. If only these plodders would move over and let traffic flow freely.

Alas, there are some people who don’t know (or care) that it’s a ticketable offence to obstruct the overtaking lane.

Driving Aggression
Yelling out the window, large and angry hand gestures, honking, tailgating – they’re all aggressive driving behaviours.

You might be overcome with emotion at some point and engage in one of these actions. Or, it might be part of your driving style.

Aggressive driving is dangerous. Not only are aggressors usually driving unsafely but these behaviours can trigger other mild-mannered motorists to become anxious and/or flustered.

That in itself may cause an accident. Whether there’s a slow driver in the overtaking lane, someone who didn’t indicate before a turn, or someone who’s on their mobile phone, keep your anger issues between yourself and your therapist. Keep calm and drive on.

Bad Parking
When you see someone parked badly, you want to be vengeful. They might be parked in a disabled parking space without a permit.

They may be taking up two or more stalls because they obviously think they are more important. Or, they might be parked in front of a shop with their emergency lights flashing, waiting for someone inside.

What you’d really like to do is open your door into the side of their car as revenge, but you know better. Be the bigger person.

The rules for parking apply to everyone, and shirking the law – even for just a moment – can frustrate other drivers and impede traffic flow.

It can also invoke serious and dangerous reactions from other motorists, so do the right thing and make the roads a safer and more pleasant experience for everyone.

Image credit - Breakingpic

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