Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Top 8 Car Hacks

By Kelsie Gilbert on Wednesday, 20 September 2017

 

1. Back it up
When arriving home, have you ever accidentally hit the garage wall because you didn’t really know what the distance was between your car and your wall?

This tip will end up saving you money in the long run, and you’ll be able to park your car perfectly, every time.

All you need is a tennis ball, string and 2 screw hooks.

Have the car already parked in the correct garaged position. Using a ladder, measure the length of string you’ll need to reach from the roof of your garage, to the middle of your windscreen. Then add an extra 30cms to allow for tying a knot.

Once you’ve measured everything out, screw one of the hooks into the tennis ball, and the other into your roof, at the exact point that the tennis ball will rest against your windscreen once in place.

Ta Da! You’ve just decreased your parking time, stress levels and incidence of dints and scratches to your car and garage wall!

 

2. Fog on window – use a potato
This weird hack is a clever and cheap way to help get rid of fog on your car windows, as well as pretty much any glass or plastic surface.

All you need is a clean potato and a knife!

Cut the potato in half and rub over the foggy window surface area, in a circular motion.

It is important to remember to only go over the area once. Twice is the absolute maximum!

If you lay it on too thick, the starch from the potato will leave a white residue over the area.

 

3. Keep your chin up!
It’s a freezing cold morning and you just want to quickly run to the car and jump in, but you spend a few minutes battling with your unlock button, and nothing happens!!

This handy car hack will keep you nice and warm or even save you a few minutes a day.

All you need to do is place your remote car key under your chin, hold it to the skin and press your unlock button! Your head acts as a conductor, giving your key more range.

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4. Newspaper to the Rescue
Whether you’re trying to remove a rego sticker, or a really embarrassing bumper sticker that you all of a sudden hate, this hack will make it easier to remove the sticky residue left over, and all you need is some newspaper and warm water!

Grab a sheet of newspaper and pop it onto the section with adhesive residue. Pour some warm water over the newspaper and let it sit for about 10 minutes.

Remove newspaper and voila!

5. Clean your headlights with Toothpaste!
All this time we thought toothpaste was just for cleaning your teeth, but if your car lights are looking a little dim, this tip will help give them a nice clean up.

By simply using an old rag and a bit of toothpaste, the grime on your headlights will come right off.

Be sure to give it a good scrub in circular motions, but be careful to not let any toothpaste go outside your head lights, as toothpaste is abrasive and could damage the exterior of your car.

6. Plunge out dents
So it turns out that you can use a plunger to not only unblock a toilet or sink, but also to extract small dents on your car as well!

Keep in mind that this will only work on small to medium size dents and you’ll need to use a sink plunger, which costs about $5 from Bunnings.

Apply some water to both the plunger and dent to help create suction, and keep pulling until you hear a ‘pop’.

I’d recommend purchasing a NEW plunger for this hack… touching one that was been near any sort of plumbing grime or dirt would be pretty disgusting!

7. Staple Remover
Have you ever wasted precious minutes of your life struggling to hook a key onto your keyring?

Another hack that will save you time (and broken fingernails), involves a staple remover.

Simply pry the keyring open with the staple remover and push your key on!

8. DIY Phone holder
If you don’t have a fancy phone holder in your car, don’t worry! All you need is a rubber band and a phone.

Using one of your air-con vents that’s in a visible and easy to reach position, gently feed the rubber band in between one plastic air vent slot, and feed it back out another to create a loop, making a handy phone holder.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

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