Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Why Does My Car’s Air Conditioning Smell?

By Jason Unrau on Thursday, 5 January 2017

 

In warm weather, you can keep your car cool and comfortable by switching on the air conditioning.

Your car’s aircon whisks away heat and draws the moisture out of your car interior. That’s what makes it feel cooler inside your car.

If you turn on your air conditioning and a bad smell takes your breath away, you might be inclined just to go without.

What causes your aircon to smell and how can you best deal with it?

Causes of Aircon Smells

Mildew

Your air conditioning dries the air in your car, but that moisture must go somewhere. Water droplets form on the evaporator core in your instrument panel, then run out of a drain tube to the ground outside.

It’s a damp environment – a perfect breeding ground for mildew.

Mildew is made up of fungal filaments. It forms on the evaporator and in the HVAC housing when there’s no airflow past it.

That mildew slowly builds up, then when you switch on the air-con, air passes over the evaporator and carries that foul smell out of the dash vents.

How do you clear up mildew on your evaporator?

There is a way to treat mildew in your heating and air conditioning system, which involves spraying a mildew and mold-killing cleaner into your cabin air intake.

The cleaner must coat the mildew well to kill it, otherwise it will return. But prevention is easier than treatment.

Keep mildew from forming in your air-con. Before you shut your engine off, turn your heater controls to draw fresh air into your car instead of recirculating the cabin air. In this way, the moisture inside your air-con system will be drawn out and expelled.

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Dirty Cabin Air Filter

Many vehicles now possess a cabin air filter.

The air that’s drawn into your car’s interior for air conditioning passes through the filter, removing dust, pollen and other allergens.

When your cabin air filter gets dirty and plugged, it can trap moisture in its layers as well.

That moisture and dirt in the filter is a breeding ground for bacteria. The longer it sits, the more the bacteria spreads and festers in the filter.

When you turn the interior fan on in your vehicle, air flows through the dirty cabin air filter, causing a ripe, foul smell to emanate inside your car.

Luckily, that repulsive smell is easily remedied.

If it’s your cabin air filter that’s causing the stench from your aircon, all you need is a new cabin air filter.

On most vehicles, the filter is simple to change and won’t cost you the earth.

Now, imagine a seamless segue here...

Right. AutoGuru lets you search, compare and book from over 1,600 qualified mechanics across Australia. Boom!

 

Image Credit: Ferrari 458 Italia Spider - N. Palmero

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