Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How to Clean Your Headlights

By Jason Unrau on Wednesday, 20 September 2017

 

Two of the most important safety items on your vehicle are your headlights. They illuminate your way at night time and show other traffic where you are when it’s raining or foggy.

As your vehicle ages, your headlights may not perform as well as they used to, and it has nothing to do with the bulbs.

Headlight lenses or housings are typically made of materials other than glass. Materials like acrylic or polycarbonate are high-strength and allow light transmission incredibly well, but they can dull or yellow with age.

The good news is that you can restore your headlights to their previous crystal clear state in a few different ways.

Clean Your Headlights Gently
The first step is to remove anything that is simply stuck to your headlight assemblies. All you need is a bucket of warm water, a soft microfibre cloth, gentle carwash detergent and clean water to rinse.

  • Mix the warm water with carwash detergent according to the soap instructions;
  • Soak the wash cloth in the soapy water, then scrub your headlights with the soapy cloth;
  • Continue scrubbing any grit, grime, or dirt from the headlight lens until it feels smooth;
  • Rinse your headlights with clean water and assess if the headlights are still dirty or cloudy. If they are, you may need to use a more aggressive method to clean them.
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Polish Your Headlight Lenses
If simple soap and water weren’t enough to restore your headlights, a polishing compound might be required.

You’ll need clean rags, masking tape and fine polishing compound for plastic or acrylic. You’ll need to rewash your headlights after polishing also.

  • Mask around your headlight lenses. Use masking tape to create a border for your workspace, protecting any surfaces around the headlights;
  • Apply a quarter-sized spot of polish to a clean cloth and smear the polish onto the headlight lens;
  • Work the polish in small circles with moderate pressure all over the lens until the polish dries;
  • Buff away the dried polish with another clean cloth, then assess your job. If the appearance is improved but not perfect, you can try another round of polishing. If the lens is clear, wash it with soapy water, and you’re done;

If polishing doesn’t remove all the yellowing or cloudiness, you could attempt headlight restoration with sanding.

Restore Headlights with Sanding
This procedure is more in-depth and can cause lasting damage to your headlights and surrounding surfaces if not carried out properly.

Take great care when sanding your headlights to avoid damage.

You’ll need fine-grit sandpaper, ranging from 1,000-grit to 3,000-grit, as well as water and clean cloths or rags.

If you purchase a headlight restoration kit, all the supplies you need will be included (other than water, of course).

  • Mask your headlights as you would when polishing your headlights. This protects the surrounding surfaces from errant sandpaper swipes;
  • Keep your headlight housing wet while you’re sanding. This is known as wet sanding;
  • Starting with the roughest sandpaper, lightly scuff the entire surface of your headlight in tiny circles. All you’re aiming to do is remove a microscopic layer from the outside of the lens;
  • Rinse your headlights, then repeat with the next grade of finer grit sandpaper;
  • Repeat the process until you’ve sanded the headlights with the finest grade of sandpaper, around 3,000 grit;
  • The headlights may appear dull when you rinse them. Polish your headlights as per the previous instructions, for a crystal-clear finish.

If your headlights are still cloudy or yellowed, they’re probably too oxidized to repair. If you need to replace or restore your headlights, visit AutoGuru and book in with a qualified, local workshop or mobile mechanic.

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