Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

The Best 5 Mechanics in Wollongong

By Rita Bonivento on Friday, 8 September 2017

 

Meet Wollongong's 5 BEST Mechanics!
If you’ve ever moved interstate or even to a new suburb, you’ll know how difficult it can be to find a reputable mechanic to take care of your pride and joy.

So how do you know which local workshops you can trust? Well, these days we shop at online marketplaces and rely on customer reviews because they’re written by real people who have nothing to gain or lose by simply being honest.

To help you select a local workshop, here are Wollongong’s Top 5 mechanics as rated by AutoGuru’s 14,000+ reviews.

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#1 Wollongong Auto Excellence, Wollongong CBD
Congratulations to Wollongong Auto Excellence securing the top spot on AutoGuru’s list of top mechanics in Wollongong! Having earned a Certificate of Excellence on our site based on customer reviews, these guys deserve pole position.

Wollongong Auto Excellence have been helping car owners in Wollongong for the past 17 years and have built a reputation for reliability, consistency and transparency.

Nick Joncevski and his professional team of automotive technicians are qualified to carry out logbook servicing on all makes and models without voiding your new car warranty. They can also look after all manner of vehicle repairs, to the highest quality standards.

Located at the beach end of Glebe Street, Wollongong Auto Excellence has 5 service bays and is just a few metres from bus transportation and only 500m from the Wollongong shopping precinct. So convenient!

Review
The guys called and explained additional work that may be required without being pushy. They managed to get everything fixed on the day at a reasonable price. J.D

 

#2 NRMA Car Servicing Shellharbour, Oak Flats
Workshop Manager Phil McPherson runs a tight ship at NRMA Shellharbour, so it’s fitting that he and his team have come in at 2nd place on our list of Top Mechanics.

These guys pride themselves on delivering friendly customer service, honest advice and professionalism to the Wollongong community.

This team of expert technicians can complete logbook servicing without affecting your new car warranty and they’re highly skilled in a wide range of general repairs.

They even fit baby seats, sort out pink slips, carry out windscreen repairs and replacement and much more.

All workmanship and parts are covered by a 6 month / 10,000 kilometre guarantee.

Review
A pleasant experience taking my car to service for a change. Matthew was very helpful and friendly, waiting room clean, air conditioned, comfortable. Mechanic explained what was done and any work needed to be done personally, I liked that. Will definitely be back thanks. C.T

 

#3 NRMA Car Servicing Wollongong, Wollongong CBD
Bronze goes to Phil McPherson (again) at NRMA Wollongong. Phil’s obviously doing something right if he has two workshops in our top 3 out of 5 workshops!

Phil’s team of dedicated mechanics will take care of all your mechanical concerns. They deliver quality workmanship and value for money. There’s no need worry when you drop your keys off, just head over to the CBD for some retail therapy or you can wait in the customer lounge.

Love your work Phil!

Review
Quick, efficient and comprehensive. reception area was welcoming, person on counter had great communication skills and follow up phone call to discuss potential problems was much appreciated. J.F

 

#4 Ultra Tune Corrimal, Corrimal
If you’re looking for top quality work on your car and friendly, honest customer service, look no further than Ultra Tune Corrimal.

Greg Wilson and his team of highly trained, professional mechanics offer basic and logbook servicing without voiding your new car warranty, as well as almost any general repair you might require.

You can trust that these guys will carry out servicing to the highest quality and prioritise any repairs tasks that might be required in the future, so that you know exactly what’s required in advance.

If you’re looking for friendly, personalised customer service, head to Ultra Tune Corrimal.

I booked my daughter’s car in online the day before for an 8am drop off. I received a call at 9:30am to say it was ready to be picked up. Friendly staff and quick service at a competitive rate, what more could you ask for. Thanks Ultra Tune. K.M

 

#5 Practic Automotive Services, Corrimal
Practic Automotive Services have have built a reputation of trust and reliability within the Wollongong community for more than 10 years.

Specialists in 4WD and Diesel vehicles, Ray Disibio and his highly trained team of mechanical experts offer genuine advice and top quality workmanship, with great customer service and competitive pricing.

These guys carry out general repairs and problem diagnostics for any make and model, and will quickly and efficiently identify any engine troubles and have your car fixed and safely back on the road in no time.

You can rest assured your new car warranty won’t be affected when they complete your logbook servicing too.

Review
Needed to have a specialised mechanic for my car. The mechanics were excellent. Everything that was asked in relation to my car was relevant. At pick up everything that was required was completed. The price quoted was accurate. I would definitely use this business in future. M.A

 

Results Recorded June 1st, 2017

To compare mechanics, pricing and make a booking, visit AutoGuru.com.au.

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