Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

The Best 5 Mechanics in Geelong

By Rita Bonivento on Tuesday, 21 November 2017

 

Meet Geelong's 5 BEST Mechanics!
If you’ve ever moved interstate or even to a new suburb, you’ll know how difficult it can be to find a reputable mechanic to take care of your pride and joy.

So how do you know which local workshops you can trust? Well, these days we shop at online marketplaces and rely on customer reviews because they’re written by real people who have nothing to gain or lose by simply being honest.

To help you select a local workshop, here are Geelong’s Top 5 mechanics as rated by AutoGuru’s 14,000+ reviews.

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#1 Jax Tyres Geelong, Geelong CBD
Congratulations to Travis, Vince and the team at Jax Tyres for scoring pole position on our Geelong Top Mechanics list! With a 4.7 Star overall rating, it’s plain to see our customers value the top quality workmanship and professional customer service they provide.

The team of qualified auto technicians look after basic and logbook servicing and most repairs on a wide range of makes and models, without voiding your new car warranty. And as their name states, they specialise in tyres, wheels, brakes and suspension servicing, as well as wheel balancing and alignment.

Jax Tyres Geelong is conveniently located a few hundred metres from the heart of Geelong, so you can head to the shopping precinct whilst your car is in their very capable hands.

Nice one guys!

Review
Really happy with the service, staff were very friendly, knowledgable and informative. E.R

 

#2 Always There Automotive, Grovedale
Workshop manager Sean Radford and his team of highly skilled auto technicians boast over 55 years of combined experience in the automotive industry, so when you leave your car at Always There Automotive, you know it’s in good hands.

As well as being located close to public transport, they offer loan cars so you can keep moving while your vehicle is being serviced or repaired, or alternatively, you can opt for a mobile workshop to come to you at home or work.

Along with some of the most modern diagnostic equipment and specialty tooling, the qualified mechanics at Always There Automotive service all makes and models including Diesels, 4WDs and European cars, and they handle logbook servicing, keeping your new car warranty intact.

Review
Great price, no hidden extras, option of the loan car was a great help, see you for the next service! B.F

 

#3 Affordable Tyres and Servicing, South Geelong
Coming in third place on AutoGuru’s Top 5 List of Geelong Mechanics, Cliff and the team at Affordable Tyres and Servicing are all about honesty and reliability. They’ve built a rock solid reputation on friendly customer service and top quality automotive workmanship, throughout Geelong, South Geelong and surrounding suburbs.

These guys offer tyres, brake repairs and replacements, batteries, steering and suspension, mechanical repairs, wheel alignment, basic and logbook servicing on almost all makes and models.

Review
From the moment I walked in the door I felt at ease. Steve greeted me at reception, his team immediately examined my car. Within a short time I was quoted $50 for the job which was repaired on the spot. I was quoted much higher prices for same repair{as much as $200}. My car servicing will now be done at Affordable Tyres and servicing. Thanks for the cup of tea Steve:) H.A

 

#4 Ocean Grove Service Centre
Jamie and the team at Ocean Grove Service Centre have been servicing Ocean Grove and the Bellarine area for the past 12 years and can handle basic and logbook servicing on all makes and models (including 4WD vehicles), without voiding your new car warranty.

They also offer roadworthy and pre-purchase inspections, engine diagnostics, brakes and suspension work and a huge range of mechanical repairs.

These guys pride themselves on giving honest advice, premium quality workmanship and the best levels of customer service, which keep their customers coming back again and again.

Review
Very Good. Very helpful. Checked everything that needed to be done and also rang me to say battery was not good which I asked them to check. S.W

 

#5 SJB Auto Service & Repair
Workshop manager, Greig McKinley, and his team of mechanical experts have spent the last 9 years building a reputation of friendly service, honesty and trust in Drysdale and surrounding suburbs.

On top of offering general and logbook servicing to all makes and models, and mechanical repairs of a broad variety, these guys also added hybrid vehicle servicing and repairs to their repertoire a couple of years ago.

And as well as passenger vehicles, they work on light trucks and mobile homes and specialise in service, repair and restoration of classic and vintage vehicles.

Review
Super friendly, fast and price as quoted. Will definitely be back. J.J

 

Results Recorded June 1st, 2017

To compare mechanics, pricing and make a booking, visit AutoGuru.com.au.

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