Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Affordable Tyres and Servicing

SOUTH GEELONG
star star star star star_half

LATEST REVIEW

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star star star star star

"They were prompt and fast and also value for money"

Ajay, Holden Cruze

Always There Automotive

GROVEDALE
star star star star star

LATEST REVIEW

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star star star star star

On time, very friendly, helpful and informative. Will definitely use them again...

On time, very friendly, helpful and informative. Will definitely use them again. Highly recommend.

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Denise, Toyota Yaris

Midas Belmont-Geelong

BELMONT
star star star star star_half

LATEST REVIEW

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star star star star star

Great experience. The team at Midas were very helpful, informative, and friendly...

Great experience. The team at Midas were very helpful, informative, and friendly. Great car and customer service.

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Monica, FORD FIESTA

Ocean Grove Service Centre

OCEAN GROVE
star star star star star

LATEST REVIEW

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star star star star star

Very Good. Very helpful. Checked everything that needed to be done and also rang...

Very Good. Very helpful. Checked everything that needed to be done and also rang me to say battery was not good which I asked them to check.

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Susie, Volkswagen Tiguan

ABS Geelong

BELL PARK
star star star star star

LATEST REVIEW

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star star star star star

I needed more work done than just a service. Paul at ABS was very understanding ...

I needed more work done than just a service. Paul at ABS was very understanding and helpful. I have no hesitation in going back in future

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ray, Mercedes-Benz E-Class

McKinley Automotive Services

DRYSDALE
star star star star star

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star star star star star

A wee secret in Drysdale! Great service-finished earlier, so was able to pick up...

A wee secret in Drysdale! Great service-finished earlier, so was able to pick up car sooner great job.Highly recommended.

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Mark, Honda JAZZ

Geelong Automotive

BREAKWATER
star star star star_half star_border

LATEST REVIEW

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star star star star_border star_border

I was concerned when I arrived at the location and no one seemed to know anythin...

I was concerned when I arrived at the location and no one seemed to know anything about the mechanic I had booked with. There was no signage. No one recognised the name. While the guy who was in charge of the business turned up and seemed to be expecting me. It seemed to be a bit of a back yard operation. Even settling the bill seemed to be less than streamlined. It left me feeling less than confident. Saying that the guy did a good job.

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Tricia, Subaru Outback

Highton Automotive Services

HIGHTON
star star star star star

LATEST REVIEW

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star star star star star

"Pleasantly surprised, rang before they did any work and washed the car for me."

Linda, HONDA ACCORD

Customers love our Geelong mechanics

2006 Honda Civic image

Bec C

2006 Honda Civic

ABS Geelong BELL PARK

star star star star star_border April 2018

I really don’t know what they did to the car because they didn’t fill out the log book. When I asked...

2013 Suzuki Grand Vitara image

Dana T

2013 Suzuki Grand Vitara

Midas Belmont-Geelong BELMONT

star star star star star April 2018

Great service, good advice

2002 Mercedes-Benz E-Class image

ray N

2002 Mercedes-Benz E-Class

ABS Geelong BELL PARK

star star star star star March 2018

I needed more work done than just a service. Paul at ABS was very understanding and helpful. I have ...

2001 Ford Courier image

Harry N

2001 Ford Courier

Always There Automotive GROVEDALE

star star star star star March 2018

Awesome, Pete was a legend

2014 Holden Cruze image

Ajay M

2014 Holden Cruze

Affordable Tyres and Servicing SOUTH GEELONG

star star star star star February 2018

They were prompt and fast and also value for money

2009 Hyundai Getz image

Amy T

2009 Hyundai Getz

Affordable Tyres and Servicing SOUTH GEELONG

star star star star star January 2018

Affordable Tyres made life quick and easy! And as the name suggests Affordable!! Thanks, guys!

2007 Hyundai Elantra image

Chris N

2007 Hyundai Elantra

Affordable Tyres and Servicing SOUTH GEELONG

star star star star star January 2018

Great Service, good price, friendly people. I could not be happier. Thank you very much!!!

2012 Ford Ranger image

Darren N

2012 Ford Ranger

Jax Tyres Geelong GEELONG CBD

star star star star star January 2018

Great customer service, competitive price!

2009 Mazda 2 image

Cassie O

2009 Mazda 2

Midas Belmont-Geelong BELMONT

star star star star star December 2017

Very helpful & quick to contact if there are any issues as well as quick to arrange any replacement ...

2011 Mitsubishi Lancer image

Kimbra S

2011 Mitsubishi Lancer

Ocean Grove Service Centre OCEAN GROVE

star star star star star December 2017

No fuss service. Very easy to deal with and a job well done.

Recently requested quotes for Geelong mechanics

Average quote price in Geelong

$538.72

GEELONG CBD

Honda Civic

TASKS QUOTED

Logbook Service - 300000 kms / 180 months

$433.25

GEELONG CBD

Honda Civic

TASKS QUOTED

Logbook Service - 310000 kms / 186 months

$201.23

CORIO

Holden Rodeo

TASKS QUOTED

Logbook Service - 240000 kms / 144 months

$1,308.09

BELL PARK

Mazda CX-5

TASKS QUOTED

Logbook Service - 100000 kms / 120 months

$336.16

EAST GEELONG

Mazda Tribute

TASKS QUOTED

Basic Service

$212.65

GROVEDALE

Mazda BT-50

TASKS QUOTED

Logbook Service - 10000 kms / 12 months

$336.14

GEELONG CBD

Jeep Wrangler

TASKS QUOTED

Logbook Service - 144000 kms / 72 months

$872.81

GEELONG CBD

Mitsubishi Colt

TASKS QUOTED

Logbook Service - 180000 kms / 144 months

$1,019.86

GEELONG CBD

Mercedes-Benz A-Class

TASKS QUOTED

Basic Service

$212.39

No deposit & interest free

BOOK NOW, PAY LATER

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Fred’s auto was a great and seamless experience. I definitely appreciated the fr...

Fred’s auto was a great and seamless experience. I definitely appreciated the free loan car. On return, I was billed exactly what I was quoted for the service and was surprised to find my car and engine washed as well! Will more than likely be back there for my next service.

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Tim went out of their way for me gave me a loaner, also did extra things than I ...

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Took my 1998 Subaru Liberty in for a standard service along with some other issu...

Took my 1998 Subaru Liberty in for a standard service along with some other issues that needed fixing. As a female - I am always hesitant when taking my car to any mechanic due to feeling like my lack of knowledge is being used against me. Last time I took my car to the Subaru dealership in Docklands for a service, I walked out paying over $1,000 with a shopping list of things I needed to have fixed on the car. Well Mark at Tyrepower was completely different. He was friendly, helpful, knowledgeable and courteous AND did not try to overcharge or add anything on that I didn't need. Highly recommend Mark to any females out there who are uncomfortable with mechanics. Will definitely be returning to service my car in the future. Thanks Mark :)

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Rachael, Subaru Liberty

Tyrepower Werribee

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Upendra, Nissan X-Trail

Cox Auto Service Centre

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"Great customer service."

Rick, Holden Cruze

Auto Academy

MOORABBIN
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"Really great service"

Christophe, Fiat 500/500C

Rapid Tune Moorabbin

MOORABBIN
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The guys at rapid tune are fantastic! So thorough, gave me great advice and ever...

The guys at rapid tune are fantastic! So thorough, gave me great advice and everything was at a great price. The courtesy car was free as well as a car wash and vacuum! Shaun really knows what he’s talking about and makes you feel comfortable to leave your car there! Overall a great experience and my Car drives much better now! Many thanks!! Will definitely be going back here!

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Renae, Toyota RAV4

Perfect Auto Service

HOPPERS CROSSING
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"Reasonable price and honest service"

adnan, Skoda Fabia II

Rapid Tune Carrum Downs

CARRUM DOWNS
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The staff were friendly. They drove me to work and picked me up. They also fully...

The staff were friendly. They drove me to work and picked me up. They also fully explained what had been done to my car and answered all the questions I had. Will definitely return. Thanks guys!

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Jo-Anne, Skoda Superb II

MC Auto Service Centre

HOPPERS CROSSING
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"Was good work. well done"

Akosua, Nissan Maxima

Goodyear Autocare Mentone

MENTONE
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"Very friendly and informative service. Highly recommended"

Duncan, Hyundai Santa Fe

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CAROLINE SPRINGS
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It doesn't take long time to have your car booked in for a service. I booked my car in for a service on Saturday afternoon online and got it serviced by Tuesday. Thanks you auto guru.

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Ichok, Mitsubishi ASX

Ultra Tune Melton

MELTON
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Heather, Hyundai Elantra

Midas Hoppers Crossing

HOPPERS CROSSING
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The staff were very nice and quick. They offered saturday services which made it...

The staff were very nice and quick. They offered saturday services which made it easy as i work Monday to Friday.

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Matthew, Holden Sportwagon

Rapid Tune Mornington

MORNINGTON
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"Very nice guys! Car runs perfectly smooth now."

Cristina, Peugeot 307

MKT Automotive

ALTONA NORTH
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As usual Michael provided a fast friendly service. Will continue to use MKT for ...

As usual Michael provided a fast friendly service. Will continue to use MKT for our servicing

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Mark, Subaru Outback

Midas Frankston

FRANKSTON
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Service completed and was called to pick up the car. Paided left and noticed my ...

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Sam, Nissan Pathfinder

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GARDENVALE
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Thomas, Mitsubishi Lancer

ABS Seaford

SEAFORD
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DERRIMUT
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Giancarlo, Audi A5 Coupe

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FRANKSTON
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LHR automotive provides excellent service. Thanks Rob. It is a pleasure to leave...

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MORNINGTON
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SUNSHINE WEST
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"Fast service"

Trinh, TOYOTA KLUGER

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WERRIBEE
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Bree, Mazda 2

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robert, Holden Colorado

* Minimum service amounts apply

Euro Auto Care

HOPPERS CROSSING
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THE BEST MECHANIC IN THE WEST! You will be IMPRESSED! I was originally booked ...

THE BEST MECHANIC IN THE WEST! You will be IMPRESSED! I was originally booked for another mechanic but because I wanted it done sooner rather than later, I decided to go with Euro Auto Care. I glad I did! Very professional and friendly. Direct contact was made prior to any extra work that needed to be done on top of my appointment (basic service). The job was done and completed on the day which was very convenient. The car is running better and I couldn't be happier! I think I've found my mechanic! Trust me, you will enjoy your experience at this workshop.

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Luisa, Toyota Echo

Goodyear Autocare WaterGardens

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Fairly good service. Had to call back as invoice was not emailed as promised and...

Fairly good service. Had to call back as invoice was not emailed as promised and address was written incorrectly

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Abraham, Nissan Pulsar

* Minimum service amounts apply

Midas Caroline Springs

RAVENHALL
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They didn't include everything listed in the service book and listed on the webs...

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Krista, Mazda 3

Fix All Automotive

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Daisy, Mazda 2

Sureshift Automatics

FRANKSTON
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"Good work, completed early and very helpful and explained the work well"

Heather, Hyundai i20

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Rohan, NISSAN NAVARA

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Fast friendly and informative service. Free wiper blades and tyre black on my wh...

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Susanne, Toyota CAMRY

Seaside Auto Care

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Deb, TOYOTA RAV4

Daley Prestige Repairs

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Easy, hassle-free and amazing. Very professional. Was super fast, phoned me to l...

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Margie, BMW 318i

A1 Tyres & More

CHELSEA HEIGHTS
star star star star star

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The staff are always friendly, prompt and generous. While servicing my car, they...

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Maddie, Suzuki Swift

Protune Automotive

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"Good friendly knew what he was talking about would recommend to anyone"

Jody, Mitsubishi Triton

Trade Workshop

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"Professional quality work...highly recommend"

Justine, Alfa Romeo Giulietta

Exceltune

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I thought that the experience with Exceltune was good, they contacted me regardi...

I thought that the experience with Exceltune was good, they contacted me regarding other work needed, and kept the replaced pieces to show me on pickup so I could see they had done the work.

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Alan, HYUNDAI TUCSON

Marsh Mechanics

MADDINGLEY
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"Great friendly service"

Col, Audi A4

* Minimum service amounts apply

Tyreright Hastings

HASTINGS
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I drive a new vw it's serviced every 15 thousand km the next service should be 6...

I drive a new vw it's serviced every 15 thousand km the next service should be 60 thousand and not 55. So much for keeping the books up to date on my new car?.

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Andrew, Volkswagen Tiguan

Tyres & Auto Carrum Downs

CARRUM DOWNS
star star star star star

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star star star star star

Left my car service late before going on holidays. The guys promptly service my ...

Left my car service late before going on holidays. The guys promptly service my car in the morning and ready for pickup early afternoon. Very helpful friendly staff. Thank you.

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Linda, Mitsubishi ASX

Gregs Auto Care & Batteries

LANGWARRIN SOUTH
star star star star star

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Was a little concerned with the time spent to complete service, but when I arriv...

Was a little concerned with the time spent to complete service, but when I arrived to pick up a sparkling clean car, and realized the time was spent on my vehicle by a mechanic who takes pride in his work , I was totally blown away .Old school service not common any more Thanks Greg, son in laws car booked in next week .

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Gary, Jeep Grand Cherokee

Best Way Mechanical and Tyre Repairs

SUNSHINE
star star star star star

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star star star star star

The service team were great. They provided a prompt service and my car ran smoot...

The service team were great. They provided a prompt service and my car ran smoothly after it. I will definitely get my car serviced at Best Way again. Thanks guys!! Nick

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Nick, Ford Focus

Jax Tyres Caulfield

CAULFIELD SOUTH
star star star star star

LATEST REVIEW

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star star star star star

I was very pleased with the service and advice provided. I would do business wit...

I was very pleased with the service and advice provided. I would do business with Jax Caulfield again ,and recommend them for your next car service.

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David, Volkswagen Tiguan

M.S. One Stop Automotive

BENTLEIGH EAST
star star star star star

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star star star star star

"Clear explanation, friendly stuff."

Siyin, Toyota Aurion

Repair Right Auto Mechanics

LAVERTON NORTH
star star star star star

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star star star star star

Was well informed of the the work undertaken and any possible issues for future ...

Was well informed of the the work undertaken and any possible issues for future reference. Happy to go back

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Daniel, Holden Cruze

Express Auto and Mechanical Service Centre

LAVERTON
star star star star star

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star star star star star

Mechanic was professional and kept to time lines. His work was of a very good st...

Mechanic was professional and kept to time lines. His work was of a very good standard and clearly explained the work he had done.

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Shoana, Mazda 3

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