Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

The Best 10 Mobile Mechanics in Melbourne

By Kelsie Gilbert on Tuesday, 5 September 2017

 

Meet Melbourne’s 10 BEST Mobile Mechanics!
Most of us have no idea what’s going on under the hood of our cars. Today’s motors make as much sense to the average punter as Pokémon Go does to your grandma. So, who can you trust with your car servicing? AutoGuru customers have voted their Top 10 Mobile Mechanics in Melbourne.

article image

 #1 VIK Mobile Workshop

Vik Pudaruth, owner of Vik Mobile Workshop has been servicing Melbourne since 2008 and with nearly 30 years in the automotive industry, Vik delivers safety and motoring confidence to each and every one of his customers.

‘We come to you 7 days a week with no hidden costs, giving you peace of mind without breaking the bank’, says Vik. ‘We specialise in general car repairs and maintenance, logbook servicing without voiding your new car warranty and all general servicing.’

Vik also provides services for auto electrical, suspension, radiators, air con, brakes and also engine diagnostics.

Review
Vik was on time and did an excellent job. Explained what needed to be done and provided quotes and options for repairs. Highly recommend. M.V

 

#2 Australian Mobile Mechanics
Owner Keirman Wicks leads a team of highly qualified auto technicians at Australian Mobile Mechanics, ensuring that customers enjoy a personal, affordable and convenient experience every time.

With over 14 years’ experience in the automotive industry, Australian Mobile Mechanics look after logbook and general car servicing, battery, fuel pump, alternator, general mechanical repairs and engine diagnostics!

‘Customers with new cars often believe that their warranty will be affected if they don’t take the vehicle back to the dealership for servicing. This is simply not true! We carry out logbook servicing to the manufacturer’s specifications to ensure warranties remain valid’, states Kierman.

With 3 fully equipped vans on the road, Australian Mobile Mechanics are ready to go when their customers need them most.

Review
Fantastic!! The mechanic was both friendly and knowledgeable, he explained and showed me exactly what he was doing and my car is running like new again. V.Q

 

#3 Custom Body & Automotive Mobile
With over 30 years’ experience in the automotive industry, Con Sioklis and the team at Custom Body & Automotive know cars inside out. Their mobile service vehicle attends emergency breakdowns as well as carrying out general servicing and repairs conveniently at the customer’s home or workplace.

‘We provide our customers the best service for their money’, says Con, ‘and our mobile workshop can handle all mechanical, servicing, electrical, paint and panel work and much more’.

‘We really are the one stop shop. Our mobile customers have the convenience of us coming to them with the confidence that our mechanics have vast experience and knowledge to offer a great, fast and efficient service.’

Review
Clear communication, friendly and accommodating. Will definitely be a return customer and rave to all my friends. N.M

 

#4 SVO Automotive
Steve at SVO Automotive provides exceptional customer service and goes above and beyond to ensure all of his clients receive a service with a smile.

The team at SVO Automotive possess over 20 years’ experience within the automotive industry and carry out logbook and general car servicing, auto electrics, general mechanical repairs and much more!

‘If you can’t find the time to take your car to SVO, don’t worry, I can come to you!’ says owner Steve Peyiotis. Steve and his team are available from Thursday through to Monday. Callouts available all weekend for extra convenience.

Review
Great experience I had servicing my car with SVO Automotive. Steve was on time and did all the required check-ups. He is a person with a very friendly and helping nature and also experienced in his field. He comes to your place to service your vehicle. Total value for money with peace of mind which makes getting your car serviced so easy. Highly recommended. M.

 

#5 Hutchins MobilTech
Paul Hutchins is the owner of Hutchins MobilTech and a respected family man that does his best to provide top quality service for his customers throughout the greater Melbourne region, 7 days a week.

Hutchins MobilTech come to your home or work to carry out general vehicle servicing and repairs, as well as logbook servicing that won’t interfere with new car warranties. Along with auto electrical and transmission repairs and replacement, brakes, suspension, radiators, water pumps and EFI troubleshooting, Paul also specialises in automotive air conditioning.

‘I offer old fashioned, honest, trustworthy, quality servicing and mechanical repairs at a respectable price’, says Paul. ‘The customer is always advised of additional repairs required and costs associated, prior to commencing any work.’

Review
Been using Paul from Hutchins MobilTech for my car servicing over the last 3 years. Servicing is great, Log book entry available. Paul always advises if my car needs anything to be looked after, before the next service is due. Can't beat this level of service at this price. A.H

 

 

#6 Auto Mate Automotive Australia
The highly trained and fully qualified team at Auto Mate provide excellent quality Mobile Mechanic service at affordable prices. We Come To You. Fully insurance. Fully equipped mobile workshop.  

Review
Dilan was really easy to deal with, very friendly and did a good job on the service, would definitely recommend. J.M

 

#7 Safe Lube Mobile Mechanics
Mobile mechanical services on all make and models. 25 years experience, we come to you! Workmanship guaranteed, one of our 3 technicians will attend inspect and diagnose problems.

Review
Excellent Service - Have found my new mechanic. Could not have been more impressed - such a fabulous find. And they come to your door! J.

 

#8 Safe Lube Mobile Mechanics Doncaster
Mobile mechanical services on all make and models. 25 years experience, we come to you! Workmanship guaranteed, one of our 3 technicians will attend inspect and diagnose problems.

Review
The gentleman (Chris) that came to help was just amazing. He was early to the appointment and completed the fitting correctly and quickly. He was so polite and happy to answer all my questions. Thank you for providing such great service. It was greatly appreciated. K.B

 

#9 Australian Mobile Mechanics - Frankston and Peninsula Areas
Australian Mobile Mechanics - convenient, affordable, and personal car care. Local mechanics based in the South Eastern area, we also cover Greater Melbourne.

Australian Mobile Mechanics is proud to have 4 vans on the road, with 40+ years combined mechanical experience, nearly exclusively in the Mobile Mechanic field.

We are Log Book servicing specialists, using parts and fluids that meet/exceed/licensed to manufacturer's specs to protect your warranty!

We offer a 20,000 km/12 month warranty for that added peace of mind.

Review
Great customer service, very professional On time and easy to book Very thorough. D.R

 

#10 Custom Body & Automotive Mobile West
We're based in Campbellfield but being a mobile mechanic we travel to nearby and surrounding Melbourne suburbs to service your vehicle at your home.

Review
The boys were excellent. Arrived on time. Told me everything I needed to know and what was wrong with my truck. Highly recommend. G.U

 

Results recorded on 14th August, 2017.

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