Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

The Best 10 Mobile Mechanics in Gold Coast

By Kelsie Gilbert on Tuesday, 5 September 2017

 

Meet Gold Coast’s 10 BEST Mobile Mechanics!

Most of us have no idea what’s going on under the hood of our cars. Today’s motors make as much sense to the average punter as Pokemon Go does to your Grandma. So, who can you trust with your car servicing? AutoGuru customers have voted their Top 10 Mobile Mechanics on the Gold Coast.

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1. Fix My Car Gold Coast
Fix My Car is a trusted name in mobile mechanics in the Gold Coast and Brisbane region, offering quality servicing and repairs on time, every time. They look after everything from general services and car maintenance to Warranty Safe Logbook services and mechanical repairs.

‘We understand that servicing or repairing your vehicle can be inconvenient’, says owner Nick Klinkenberg, ‘So we make it easy by coming to you at your home or workplace!

We can provide quality repairs and service just about anywhere. It’s our passion and we’re excited to share it with our customers.’

Review
Nick does a great job servicing and advising you on your car. He is efficient, friendly and polite. I highly recommend him for a service or repair. T.C

 

2. My-Tech Mobile Mechanical
We are a locally owned and operated business with over twenty years experience in the automotive industry At My-Tech Mobile Mechanical we pride ourselves on offering a personalised service that seeks to exceed our client's expectations.

By choosing My-Tech Mobile Mechanical to take care of your vehicle's maintenance you are getting your own personal mechanic that will not only look after your vehicle's service requirements but also work with you to carry out any work at a time and place that suits you.

Our business is based on earning and maintaining your trust. We will be here to look after your vehicle maintenance now and in the future to make sure that your car is not only running smoothly but safely.

At My-Tech Mobile Mechanical we work by three guiding principles - Quality, Value and Convenience.

We use quality parts and lubricants, we won't cut corners or perform sub-standard work. We deliver a quality customer service and experience each and every service.

Review
Arrived on time, performed log book service and went through all findings after the service. Would use again and recommend to anyone else looking for a mobile service. C.S

 

3. Mikes Mobile Mechanic
Mike’s Mobile Mechanics are committed to providing their customers with quick, quality and friendly service.

‘We have over 30 years’ experience in the automotive industry. We love cars, and genuinely care about yours’, says owner Mike Horton. ‘We want to make the process as easy and enjoyable for our customers as possible, and it definitely shows’, he adds.

Mike’s Mobile Mechanics services all of the Gold Coast and surrounding areas, 6 days a week, offering Logbook services, general repairs and engine diagnostics.

‘We understand that car maintenance can be inconvenient, that’s why we come to you! We’re dedicated to delivering motoring confidence to every client.’

Review
Great work. He was very professional and very detailed in his assessment of the car's needs S.M

 

4. Magic Spanners Mobile Mechanics
Magic Spanners Mobile Mechanics brings the workshop to you! Backed by a fully qualified and dedicated team of mechanics, Magic Spanners are dedicated to keeping your vehicle in pristine working condition.

‘We are an owner operated mobile mechanics company and pride ourselves in offering top-quality, reliable service that won’t break the bank.’ Says Chris Hili, owner. ‘We want to prove to people that car servicing and repairs can be simple and stress-free.’

The team at Magic Spanners come to wherever their customers are, offering logbook & general servicing, car repairs and even mobile safety certificates!

Review
Arrived early. Identified specific details with the vehicle model that should be performed for maintenance as well as other issues that will arise in the near future. Would recommend. J.D

 

5. JW Mobile Mechanic
Jason Wong, owner of JW Mobiles Mechanic, brings over 14 years’ experience in the automotive industry to Gold Coast vehicle owners, providing motoring confidence to all of his customers.

‘We are honest, reliable and value long-term relationships with all of our customers’, says Jason. ‘Our mission is to provide you with a quality and reliable service at an affordable price’, he adds.

Whether his customers are at home or at work, JW Mobile Mechanic can look after logbook or general servicing and vehicle repairs.

Review
Very friendly and open, will not hesitate to use this service next time! Thanks! D.F

 

6. 2U Auto Care
2U Auto Care deliver good old fashioned service. Corey Waterhouse and his trusted team at 2U Auto Care have over 20 years’ experience in the automotive industry and pride themselves on providing friendly, honest service.

‘We have a fully equipped mobile workshop that offers onsite servicing & breakdown assistance’, declares Corey. ‘You can rest assured that our van can do almost everything that a workshop will do, at your workplace or home.’

2U Auto Care complete general & logbook servicing, mechanical repairs and engine diagnostics while working within their customer's budget.

Review
Very polite and professional arrived on time and completed logbook as described.

 

7. Auto King Mobile Mechanics Gold Coast
Servicing Tweed Heads to Ormeau, Auto King Mobile Mechanics Gold Coast offer convenience for customers with limited time, delivering car servicing confidence.

From humble beginnings of issuing mobile safety certificates, owners Pete and Jay have been working hard over the last 10 years to establish a trustworthy reputation for hassle free service.

Now with 15 fully equipped vans on the road, the team at Auto King Mobile Mechanics Gold Coast offer logbook and general servicing, general repairs, pre purchase inspections and mobile safety certificates!

Review
Great service didn't do unnecessary things could not fault them. D.J

 

8. Sandy’s Auto Service
At Sandy's Auto Service we provide a full range of services to meet any budget.

We provide accurate costs so you don't get stung by any costs at the end. We are a family business we travel the whole gold coast and northern NSW areas.

Review
They communicated well to arrange the service and were timely and thorough with the service and recommendations. E.M


9. Elanora Mobile Mechanic
Elanora Mobile Mechanic is a family owned and operated mobile mechanic providing services throughout the South Gold Coast region.

You can count on us to provide a friendly, reliable and professional service for all your auto mechanical requirements.

The fact that we come to you makes having your car serviced or repaired easier than ever! We can work with all make and model vehicles including hatches, sedans, wagons, 4WD vehicles and light commercials

Review
On time and efficient. Didn't pay a cent more than the fixed price and, knowing there would be additional things needing to be done, we were given a list of these at the end of the service. Would highly recommend. L.B

 

10. Coastwide Mobile Service Centre
Coastwide Service centre is Gold Coast’s number 1 provider of roadworthy safety certificates, all car servicing and repairs, air conditioning regas & repairs and also pre purchase inspections.

At Coastwide Service centre we do repairs and servicing to suit all of your exact requirements whether it's a log book service or just a maintenance service or repairs, we use only the most advanced technological methods to ensure a professional finishing every time.

We offer the best price for A Grade Quality Services in the Gold Coast region, so make us your first choice when looking for reliable car servicing and repairs.

Don't make the mistake of thinking you're not getting the right job done because it's cheaper than the big franchises, with a combined 46 years experience under one roof you can be guaranteed you're getting the best care for your car at Coastwide.

Review
Efficient, with no unnecessary charges. Polite customer service too. L.


Results Recorded 17th July 2017

To compare mechanics, pricing and make a booking, visit AutoGuru

                

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