Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

The Best 10 Mechanics in Perth

By Rita Bonivento on Tuesday, 5 September 2017

 

Meet Perth’s 10 BEST Mechanics

Let’s face it, most of us have no idea what’s going on under the hood of our cars. Today’s motors make as much sense to the average punter as Pokemon Go does to your Grandma. So, who can you trust with your car servicing? AutoGuru customers have voted their Top 10 Mechanics in Perth.

 

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#1 Vehicool Automotive Services, Canning Vale
Congratulations to Cameron Lings and his expert team of mechanics at Vehicool Automotive Services, for being ranked #1 on our Top 10 list of Perth mechanics!

The Vehicool team have been servicing cars in and around Perth for more than 10 years and have built a reputation of excellence in the automotive industry.

‘Our clean, well-equipped workshop, quality of work, attention to detail, and strong commitment to customer service is a source of pride’, says Cameron. ‘And being family-owned and operated, all of this comes with a personal touch.’

In addition to air conditioning service Vehicool carry out repairs and maintenance on all vehicle makes and models, including new car servicing and repairs (including log book services), computer fault diagnostics, ABS and SRS, auto electrical, steering and suspension, and 4WD repairs and accessories.

Review
Quick, efficient, honest and the drop-off service home was a great help! I will definitely be going back to Vehicool. R.T

 

#2 Sims Auto, Kardinya
Sims Auto offer servicing and repairs to all makes and models, and in addition to general repairs and maintenance also carry log book servicing.

Owner Simon Cuthbert leads a team of highly trained mechanical technicians. ‘Our guys know their stuff,’ states Simon. ‘We make sure they’re kept up to date with all the latest diagnostic equipment and technology.

It’s essential when servicing modern engines as they’re so complex.’

Sims Auto also offer tune ups, timing belts, EFI diagnostics and repairs, cooling systems, brakes and clutch, air conditioning, suspension, exhaust systems, and batteries.

‘We deliver the highest levels of customer service and peace of mind in knowing your vehicle is in safe hands.’

Review
Simon not only serviced my car, but it was so clean when I picked it up. He is an excellent mechanic and called me to update me on any issues. Would highly recommend, Simon is passionate about cars and it shows! S.A

 

#3 10 Minute Oil Change, Victoria Park
10 Minute Oil Change is a new concept in automotive servicing that saves time and money. Their signature express oil change is a fast, friendly experience that includes a thorough examination of the mechanical condition and safety of every vehicle.

Owner Jon Marcel boasts, ‘We offer state-of-the-art facilities and our highly trained, certified mechanics use only the best Penrite Lubricants. Plus, our 100% satisfaction guarantee sets us apart’.

10 Minute Oil Change also carry out general servicing, air conditioning, electrical general repairs, brakes and batteries.

‘Let us show you what great service is all about. Not only are we the quickest and most convenient service you’ll find, we’re the best value by far’, adds Jon.

Review
Quick, easy and straight forward. Will be recommending to others and taking my car back for any future needs. A.O

 

#4 AME Automotive, Canning Vale
Automotive Mechanical Electrical (AME) has been a family-owned business specialising in automobile mechanics for over 30 years. Their outstanding reputation is founded on providing clients with exceptional customer service, quality workmanship and honesty.

‘We focus on giving our clients the best car service experience in Perth!’ boasts owner Anthony Parasiliti. ‘If there’s a problem with your car we’ll tell you about it instead of waiting for you to come back to us with a new problem. We even clean and wash your car after we’ve completed your service!’

AME is dedicated to looking after customers and their cars by providing a full range of expert vehicle servicing and repairs, on most makes and models.

Being part of the Repco Authorised Service group, AME is constantly up-to-date with new car models and makes, the ins and outs of car servicing, with technicians frequently attending Repco clinics.

Customers are assured a professional service as well as peace of mind from a 12 month or 20,000km warranty on all work performed.

‘When you trust us with your car we’ll do the right thing by you, guaranteed.’

Review
Great value, excellent service, great communication - I highly recommend AME Automotive! M.C

 

#5 Autotune Mechanical & Electrical Repairs, Canning Vale
Autotune Mechanical & Electrical Repairs have been servicing the Canning Vale community for the past 22 years. They offer auto electrical and mechanical servicing and repairs, air-con service, log book servicing, tyres, brakes and suspension repairs and service.

‘Our qualified electricians and mechanics can work on almost any vehicle and we go above and beyond when it comes to customer service’, states owner Fu Wing Ho. For busy clients, Autotune are conveniently open on weekends, (Tuesday to Sunday, excluding Public Holidays).

Review
Very good service, very friendly service, good staff and best value for money. A.M

 

#6 ABS Kewdale, Kewdale
Owner Gary Conway and his team of qualified mechanics at ABS Kewdale have been looking after the Kewdale community for over 10 years.

They offer log book servicing, brakes, clutch, wheel alignment, suspension, batteries, tyres and all general repairs to most vehicle makes and models.

‘We know people are busy with work and family commitments, so we’re open Monday to Saturday and are conveniently located near Abernethy Road bus transport’, says Gary. ‘Our customers aren’t just Kewdale residents, they come from Belmont, Cannington, Cloverdale, Queens Park, and Victoria Park - we’re pretty central to all of these suburbs.’

The workshop includes 7 service bays, attended to by 7 highly qualified mechanics. All service, repairs and parts carry a national 6 month / 10,000 kilometre warranty. A drop-off service can be arranged (up to 5 kilometres), and the workshop has one loan car, subject to availability.

Review
I have dealt with ABS before and always found them to be professional, honest and upfront. The service was fast and done to a high standard. K.J

 

#7 Total Nissan, Cannington
Total Nissan Cannington is a locally owned business, backed by a reputable national brand, and the one stop shop for your vehicle servicing, tyres and batteries.

Manager Chris Leggett prides himself on the level of customer service provided to all clients. ‘There’s a lot of competition in the auto servicing market’, says Chris, ‘It’s our highly qualified team of automotive experts that separate us from the rest. They really know cars!’

Total Nissan Cannington offer FREE 6 months roadside assistance, 4c/litre fuel discount card as well as a BP car wash voucher and loan car with every service.

Review
Good service, friendly and helpful. The car was serviced within the day and I have received 6 months free road assistance and a discount fuel card. S.F

 

#8 Perth Automotive Centre, Balcatta
Family owned and operated for over 20 years, Perth Automotive Centre owners John and Nicole McNeill guarantee honest, personalised, reliable and quality car service.

‘Our skilled, qualified, licensed technicians will provide an honest vehicle assessment, and we offer a 6 months / 10,000 km warranty on all parts and labour for private vehicles’, states John. ‘We won't do any work on your car without your approval. Our logbook servicing adheres to all manufacturers' requirements and will not void your new car warranty’, adds Nicole.

Perth Automotive Centre carry out servicing and repairs to all makes and models, including 4WDs, and both petrol and diesel vehicles. They cover everything mechanical, from minor servicing through to major engine rebuilds and utilise the latest diagnostic equipment to get the job done correctly and efficiently.

‘We’re confident that your car will be repaired to the highest quality, at the most competitive prices.’

Review
Perth Automotive Centre were efficient, honest and helpful and will be happy to use them again. C.D

 

#9 Motorsport Service Centre, Kenwick
Motorsport Service Centre is a family run business with over 40 years of experience in the automotive industry.

They offer general and log book servicing and mechanical repairs to all vehicles, new and old.

‘Our goal is to ensure that every customer receives professional service and support when looking after their vehicle,’ states owner Lucas Di Placido. ‘We recognise that you need your car for everyday functioning and convenience.

That’s why we offer a huge range of products and servicing options to keep your vehicle running at its full potential, while limiting any annoying costs or inconveniences.’

‘Your pride and joy will be expertly handled by our friendly, fully qualified technicians,’ Lucas adds.

Review
Fantastic service, very happy with everything! Thank you guys! Nice and clean location, staff were friendly and very helpful. A.H

 

#10 Advance Auto Tune, Wangara
Here at Advance Auto Tune we strive to be the best at what we do.

We pride ourselves in giving 100% customer satisfaction and getting the job done right the first time - every time.

We have experienced and hands on technicians on site 6 days a week, ready to help with your every mechanical need in European and Australian vehicles and have the very best diagnostic equipment on site so you know that you're getting the right treatment for your vehicle.

Review
Easy to book, Greg explained the additional work required on the car clearly to me. Car is running well. M.A

 

Results recorded on 24 August, 2017.

To compare mechanics, pricing and make a booking, visit AutoGuru

                

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