Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

The Best 10 Mechanics in Gold Coast

By Rita Bonivento on Tuesday, 5 September 2017

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Meet Gold Coast’s 10 BEST Mechanics!

Most of us have no idea what’s going on under the hood of our cars. Today’s motors make as much sense to the average punter as Pokemon Go does to your Grandma. So, who can you trust with your car servicing? AutoGuru customers have voted their Top 10 Mechanics on the Gold Coast.

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#1 Ashmore RWC and Automotive Services, Ashmore
In the short time that Ashmore RWC and Automotive Services have been operating, owner and experienced mechanic Nick Thomas has built an outstanding reputation for honesty, reliability and transparency with his already loyal client base.

‘I started as an apprentice mechanic 12 years ago and have worked as a mechanic and manager in a range of auto workshops and stores since then’, states Nick. ‘I even did a stint in the WA mines, working on trucks, drill rigs and auxiliary equipment.’

‘I’m passionate about providing excellence in customer service on the Gold Coast. I provide honest appraisals and high quality work’, he adds. ‘I’m lucky to be working in the industry I love and it makes me happy to see happy customers.’

Review
Honest advice, excellent, friendly service. Nick gave thorough explanation of what service included and dropped me to my work so I didn't have to organise a lift! Afterwards, he showed me the parts he had removed & replaced. This was a fantastic experience, I've found my new mechanic!”

  

#2 Express Auto Service, Southport
The highly trained team of technicians at Express Auto aim to deliver the best mechanical service at a reasonable price.

‘We are passionate about providing top quality mechanical services to the Gold Coast community’, states owner Anidas Bhanudas, ‘And our friendly, honest approach towards customers ensures repeat bookings and word of mouth recommendations’.

Express Auto look after logbook servicing and general/ minor car services, maintenance and inspections, brakes, oil change, filter replacement, roadworthy certificates for cars and motorcycles, and more.

‘We use only top-brand fluids and parts, and are happy to talk to you about your car's service and answer any queries you may have’, adds Anidas.

Review
Excellent experience, operator was very helpful finding me a car service same day at very late notice. Did all the ringing around for me due to a busy schedule. Thoroughly impressed and encourage others to use the service. 5 stars.

 

#3 Ozsome Auto Centre, Burleigh Heads
Ozsome Motorsports Service Centre offer a wide variety of services including logbook servicing and repairs to all vehicle makes and models, whether it’s a modern, classic, hot rod, or muscle car.

‘We strongly believe in providing best quality service and value for money’, owner Leo Jarquin boasts. ‘We have a team of qualified technicians who deliver high quality workmanship at all times.’

Ozsome Auto work on and repair brakes, clutch, auto electrical, suspension, fuel and cooling systems, power steering, and more.

Review
My experience was amazing, the guys at Ozsome Auto Centre are kind, quick and reliable, and I have already recommended my friends to visit them. Amazing customer service and friendly staff! Will definitely be my go-to mechanic.

 

#4 Pine Ridge Mechanical, Biggera Waters
Owners Tony and Liz Winn possess 15 years experience servicing all vehicle makes and models on the northern end of the Gold Coast.

‘We pride ourselves on providing quality car servicing and mechanical repairs to every single customer that employs our services’, states Liz. ‘Our team are highly qualified, experienced and knowledgeable, so you know your car is in good hands.’

In addition to car servicing and repairs they also look after brakes, clutch, batteries, and can conduct roadworthy inspections. All repairs carry a warranty.

Review
I've recently moved to Runaway Bay from Brisbane and was a bit nervous about finding a new mechanic service - however I was really impressed with Pine Ridge Mechanical. They were friendly, thorough and provided a great service - they even picked me up from my home so I could collect my car rather than having to pay for a taxi.

 

#5 Tyrepower Varsity Lakes, Varsity Lakes
We can look after every aspect of your car's maintenance. We offer everything from Basic Servicing right up to Engine Rebuilds.

We also stock a wide range of Tyres and have the latest in Wheel Alignment technology and we are even able to offer Roadforce balancing.

Review
Fast, great service. In and out. No hassles at all. Will definitely head back. Josh B

 

#6 Midas Labrador, Biggera Waters
Tony and Amy and their team of qualified mechanics at Midas Auto Service Experts can look after your vehicle's log book servicing, brakes, safety inspections, tyres, exhaust, suspension, and general under-car repairs.

The workshop is open Monday to Saturday, and is situated close to Harbour Town shopping centre, and bus stops on the Gold Coast Highway.

Nearby suburbs include Arundel, Biggera Waters, Labrador, Harbour Town, Runaway Bay, Parkwood, Molendinar, Coombabah, and Parkwood.

The workshop has been in operation for over 15 years, and includes 6 service bays, attended to by 4 mechanics. All service, repairs and parts carry a national 6 month / 10,000 kilometre warranty. A drop-off service can be arranged (up to 5 kilometres).

Review
Exactly as priced, great service, fixed other small problem efficiently, very happy, good Comms and I'll be back - thanks. Murray H

 

#7 Midas Southport, Southport
Midas is a trusted household name with over 40 years experience in the Australian Market

Initially establishing itself as an exhaust and muffler specialist, we’ve become the auto service experts specialising in car service, brakes, suspension and, yes, of course, exhausts.

Review
Excellent experience with Brett and staff. Readily agreed to drop me home and pick me up. I have found a good reliable mechanic close to home. Thank you. Trevor

 

#8 Trade Mechanical and Air Conditioning, Carrara
Let us show you a new level of customer service! Your service will be done with ZERO shortcuts, just as the manufacturer intended.

It will be finished on time and will cost EXACTLY what you were quoted. If we believe your vehicle needs extra work, no matter how small, we will always call and ask your permission first.

As a special thank you to AutoGuru bookings we will replace your standard style wiper blades for FREE. We will also drop you anywhere on the Gold Coast for FREE!

Check out our reviews and you will see why our customers keep coming back!

Review
Received great service and car serviced within the time frame indicated. Accurate quotes are given for additional work required. A positive experience. David B

 

#9 Goodyear Autocare Southport, Southport
All mechanical servicing including: - Logbook servicing - Brakes - Clutch - Tyres - Batteries - Suspension - Wheel Alignment - Cylinder head - Water pumps - Radiators - Timing belts - RWC - Air conditioning

Review
From the moment I walked in and was greeted by name I knew it was going to be a good experience. The staff were very friendly and advised me of any additional parts that were needed. Anthony K

 

#10 Currumbin Radiators Mechanical and Air Conditioning, Currumbin Waters
We Are A Husband (Glenn) and Wife (Rachell) team, RACQ Approved Repairer and offer a drop off/pick up service within 5 kms.

We can offer you a complete Professional Service for your Pride and Joy. We are also an Approved Inspection Station No10263. For Buying or selling a Vehicle.

Review
Currumbin Radiators Mechanical and Air Conditioning are a fantastic local & family owned business, Glen and Rachel are a great team providing excellent communication, professional attitude and courteous service. Will have no hesitation in recommending their business. Marc D

 

Results updated on 4th September, 2017.

To compare mechanics, pricing and make a booking, visit AutoGuru

                

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