Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

The Best 10 Mechanics in Canberra

By Rita Bonivento on Thursday, 11 August 2016

 

Meet Canberra’s 10 BEST Mechanics!

Most of us have no idea what’s going on under the hood of our cars. Today’s motors make as much sense as Pokemon Go does to your Grandma. So, who can you trust with your car servicing? AutoGuru customers have voted their Top 10 Mechanics in Canberra.

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#1 The Car Doctor, Belconnen
Well done to Greg and his team for coming in at #1 on our Top 10 mechanics in Canberra list!

The Car Doctor is a leading Canberra-based vehicle and car repair specialist workshop. Their popularity and reputation has been built on word of mouth recommendations, confirming that their car services and repairs are competitively priced and worth talking about.

Greg Murray, owner and head mechanic, leads his highly qualified team of automotive repair technicians. ‘We promise quality car servicing and satisfaction with all repairs’, says Greg.

‘We use only quality parts when genuinely required and offer detailed advice prior to commencing any car service and repair work. Our customers are provided a comprehensive, written report upon completion, detailing work that’s been completed, as well as any future repairs recommended for the health and safety of their vehicle.

Review
It was a great experience, they kept in contact, were very professional - will definitely go back for the next log book service.

 

#2 NRMA Car Servicing Majura Park
NRMA MotorServe Majura Park is a local business, backed by a trusted national brand. They provide quality servicing and repairs to all makes and models, new and old cars alike.

Owner Alawi Mator and his team of highly trained mechanics can look after your log book servicing, general repairs and maintenance, power steering, suspension, transmission, brakes, exhaust systems, tune-ups, and more.

All work is guaranteed for minimum of 6 months or 10,000 kilometres.

We pride ourselves on having an honest, friendly approach’, says Alawi. ‘Our customers are very important to us, and its only because of our high standards of workmanship that they come back to us year after year.’

Review
I received excellent service and after I arrived home I rang them to stay I was very happy with their work.

 

#3 Ultra Tune Phillip
Ultra-Tune Phillip has established a reputation as the one-stop automotive workshop, providing highest quality automotive care to the greater Canberra community. They offer general servicing and repairs, log book servicing without affecting new car warranty and a wide range of additional mechanical services.

Ultra-Tune Phillip only use quality parts, including Ryco filters and Castrol oils to ensure your vehicle is in 100% condition upon completion of your service.

‘We are committed to the health of every vehicle we work on. We like to see cars performing at their best’, says owner and manager Justin Hong.

‘We carry out work on all makes and models and specialise in BMW, VW and Audi brands,’ he adds, ‘and every maintenance service comes with 6-months free Nationwide roadside assistance’.

Review
Overall the process from booking via AutoGuru through to the servicing of my car was smooth. I did appreciate the ability to evaluate costs, locations, opening times on the one interface before booking.

 

#4 Carco Exhaust & Automotive, Belconnen
Carco Exhaust and Automotive offer an array of mechanical services at an affordable price to ensure both you and your vehicle are safe and happy.

“We aim to give customers an excellent service experience by providing clear, honest communication and exceptional workmanship, so your vehicle will consistently perform at its best,’ says owner David Battisson.

Offering logbook servicing, battery replacement, tyres & balancing, air conditioning, engine diagnostics, brake & clutch services, suspensions, road worthy inspections and LPG conversions, Carco certainly qualifies as one of the top workshops in Canberra.

Review
Great price, great value, great service! Will definitely be coming back and would recommend to others.

 

#5 NRMA Car Servicing Tuggeranong, Greenway
NRMA MotorServe Tuggeranong provides good, old-fashioned customer service in a modern workshop located close to Tuggeranong Hyperdome.

The team of highly trained experts offer logbook servicing, minor / interim services, suspension, transmission, windscreen repairs and exhaust systems. They specialise in the repair of classic cars and new vehicles, working on all makes and models.

‘We are committed to providing high quality car servicing and repairs at excellent value for money’, says owner Alawi Mator. ‘Our work is guaranteed for a minimum of 6 months or 10,000 kilometres.’ That’s confidence!

Review
Amazing. We were told what needed to be done before they did it, communication was great, the car service was great. The fact that they washed and vacuumed our car was above and beyond all expectations. Will definitely go back.

 

#6 Ultra Tune Belconnen
Ultra-Tune Belconnen are a trusted name in Canberra’s automotive industry. They aim to deliver the best quality outcomes for customers and their vehicles, offering a hand-picked team of qualified technicians that carry out servicing and repairs on all vehicle makes and models.

Owner Phil Staines boasts, ‘Our guys know their cars! They are knowledgeable and efficient, giving our customers peace of mind and helping them save money.

Ultra-Tune Belconnen specialise in BMW, VW and Audi brands, and every maintenance service comes with a nationwide 6-month free roadside assistance.

‘We use premium parts including Ryco filters and Castrol oils to ensure your vehicle is running at its best.’

Review
Service was completed on time and at the price quoted. Phil was a good operator, he told me exactly what was needed before they made any repairs.
Results recorded on 31st July, 2016.

 

#7 N & D Auto Services, Mitchell
N&D Auto Services are a local business, backed by a Repco Nationwide warranty. They offer a full range of automotive services including general servicing and mechanical repairs, log book servicing, brake & clutch, suspension, engine management electronics and much more.

Owner Niall Robb has been in the automotive industry for 40 years, so he knows cars back to front. He and his team of auto technicians are dedicated to providing efficient, friendly service to the greater Mitchell community.

‘All of our mechanics are fully trained and experienced, and regularly attend workshops to further develop their knowledge and skills’, states owner Niall Robb. ‘Our professionalism and work ethic will see you receiving the services and repairs that are necessary, we won’t charge you for unnecessary parts or services’, he adds.

‘Our reputation for quality work and great customer service continues to grow, and so does our list of happy customers.’

Review
Service was done as expected and they cleaned the car as well. Will recommend to anyone without any hesitation!

#8 Paul Whyte Automotive
Review
So easy to use, made it simple to book the car in. I also put in a question, to which I was called the day after I booked and it was answered. Can not fault this at all! M.G

 

#9 ABS Molonglo, Fyshwick
Rhys Budnick and his team of qualified mechanics at ABS Molonglo can take care of your vehicle's log book servicing, brakes, clutch, suspension and general under-car repairs.

‘Our automotive experts work closely with you to ensure total customer satisfaction and the best performance from your vehicle’, states Rhys.

ABS Molongo has been operating for more than 10 years, and includes 4 service bays. The workshop is conveniently open Monday to Saturday, and is situated close to bus stops on Albany Street. All service, repairs and parts carry a national 6 months / 10,000-kilometre warranty. A drop-off service can be arranged (up to 5 kilometres).

Review
Tony was very honest and straight forward with my service. Will recommend and use his services next time. Cheers.

 

#10 Ultra Tune Fyshwick
Manufacturer's handbook or Ultra Tune services, brakes, shocks/dampers, EFI tuning, air conditioning, general repairs and fleet service.


Results recorded 24th August, 2017.

To compare mechanics, pricing and make a booking, visit AutoGuru

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