Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Compare Canberra mechanics and book your car service online

Whatever part of the Canberra region you're in, from Belconnen to Mitchell to Fyshwick, we can find your closest quality car mechanics and servicing, whether it's a national brand or local mechanic. Simply provide us a few details about your car, click the button and book your service right now, or call us on 1300 655 661 and we can do it for you. It's that quick and easy!

All results are for the same scheduled service tasks, all that varies is the fees and labour cost from mechanic to mechanic. Choose the car mechanic you want, and you're on your way to seeing your car logbook service costs, based on the factory specifications in your car owner's manual.

NRMA Car Servicing Majura Park image
NRMA Car Servicing Majura Park image

NRMA Car Servicing Majura Park

Catalina Drive, Canberra International Airport

"The team at Majura NMRA are very friendly and knowledgeable and will give you a complete run down on..."

"The team at Majura NMRA are very friendly and knowledgeable and will give you a complete run down on any costs incurred in the service. They will also wash and vacuum the car. Highly recommended!"

Read more

Mazda 323

N & D Auto Services Pty Ltd image
N & D Auto Services Pty Ltd image

N & D Auto Services Pty Ltd

7 Baillieu Court, Mitchell

"I had booked a log book service For my 2005 TW ES Series 2 Mitsubishi Magna. I was attended in a ver..."

"I had booked a log book service For my 2005 TW ES Series 2 Mitsubishi Magna. I was attended in a very professional manner at the reception and all the issues with the car were listened to very carefully. The car was handed over after the service with thorough explanation of work done, and what work is needed to be done in near future.Overall I am very satisfied with the quality of work done."

Read more

MITSUBISHI MAGNA

Paul Whyte Automotive image
Paul Whyte Automotive image

Paul Whyte Automotive

3 / 4 O'Brien Place, Gungahlin

"We were very happy with the service provided by Paul Whyte. Especially that we got a courtesy call t..."

"We were very happy with the service provided by Paul Whyte. Especially that we got a courtesy call to let us know of further problems that needed to be fixed. With the go ahead given, it was completed within the same day, even though I said they didn't need to rush. However we weren't able to pick up he car until another day, and they were very accommodating with this. I would use them again and wouldn't hesitate to recommend them to others needing a mechanic. Thanks again guy!"

Read more

Hyundai Getz

5A Mechanical Repair image
5A Mechanical Repair image

5A Mechanical Repair

2 / 180 Gladstone Street, Fyshwick

"Mario and his team were honest, professional and provided very efficient service. I would highly rec..."

"Mario and his team were honest, professional and provided very efficient service. I would highly recommend them to anyone and will definitely be back."

Read more

Hyundai Elantra

Average rating

4.7 - 390 reviews

Latest review in Canberra

2014 Volkswagen Golf VII

Reviewed on September 23

Last 5 quotes in Canberra

Average Canberra Workshop Quote

$422.36

Otto

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Questions? Speak with a Service Advisor
1300 655 661