Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Transmission Inspection, Repair and Replacement

By Joel Ilton on Friday, 8 September 2017

 

How Much is a Transmission Repair or Replacement?
The cost of carrying out transmission repairs or replacement varies between make and model.

With basic repairs costing between $200 up to $500+ and extensive repairs costing anywhere between $1000 up to $5000+, especially if the transmission requires complete overhaul or replacement.

The transmission fitted to your vehicle is what transmits drive, from the engine to the wheels. These transmissions can come in many forms, including;

  • Manual
  • Automatic
  • Semi-Automatic
  • Constantly Variable
  • Dual-clutch

Although configurations vary, they are all designed to carry out the same job and all require periodic maintenance to continue operating at their best.

All transmissions are filled with certain types of transmission fluid which provides lubrication and cooling of the transmission.

In the case of automatic transmissions, the fluid also provides hydraulic pressure to select the proper gear.

Carrying out maintenance on a vehicle equipped with a manual transmission is as simple as changing the oil in the gearbox as there is no filter to capture particles and debris. In an Automatic transmission however, there will be a filter located in the transmission pan.

This filter will be attached to the transmission oil pump and will remove any debris or particles to allow for proper transmission operation.

If not changed, these particles will cause premature wear and failure of components. Transmission problems if not rectified, will cause expensive repairs or even replacement of the transmission assembly.

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Symptoms of a Transmission issue

• Engine light on dashboard
• Vehicle struggling to accelerate, or engine speed increasing with no increase of vehicle speed
• Shuddering coming through vehicle when driving
• Whirring, grinding or clunking noise coming from vehicle
• Vehicle has no drive, or cannot select gears

Common Transmission Issues


Check Engine Light coming on
On vehicles equipped with an automatic transmission, if the transmission computer detects an issue with the transmission, it will cause the Check Engine Light to appear on the dashboard.

This may be accompanied by vibration or strange noises coming from the vehicle.

It is recommended not to drive the vehicle in this condition and have it inspected as soon as possible, as it may stop at any time without warning.

 

Strange noises while driving
Transmission noises can be hard to pinpoint but they can usually be identified as a whining, clunking or high pitched humming noise when driving, depending on road speed.

Driving with these symptoms is not advised and may cause further damage if the vehicle is not inspected as soon as possible.

 

Hesitation
If your vehicle hesitates to take off from a stop, or the engine speed increases but the vehicle speed stays constant or slows down, this may indicate an issue with the transmission, or clutch on manual transmission vehicles.

 

Car won’t select gears or go into gear
If you cannot select a gear, or the car is in gear but does not drive, this indicates that there may be a simple issue such as low transmission fluid, or something more sinister – such as a failed clutch or valve body.

 

Leaking fluid
If you notice your vehicle leaking fluid, it is recommended to have it inspected as soon as possible to prevent damage to major components and to make sure it is safe to drive.

 

Transmission Inspection
Our mechanics will inspect under the vehicle for any leaks or damage to the transmission, check the level and condition of the transmission fluid and clutch fluid (if applicable) and road test the vehicle to ensure correct operation.

The mechanic will then prepare a quote for repairs or replacement if required.

Transmission Repairs or Replacement
Depending on what the vehicle requires, a repair or replacement of components will be carried out.

The mechanic will then top up the transmission fluid, clutch fluid (if required) and carry out a full system test to make sure the vehicle is in full operational condition.

A road test will then be carried out to ensure the repair/ replacement has rectified the issue and a final visual inspection to make sure no fluid is leaking from the vehicle.

 

Why is it Important to Have Your Transmission Inspected or Repaired?
Having your transmission inspected as soon as an issue is detected is not only vital for the safety of you and your family, as well as other motorists – but may also save you money in the long run, by preventing further damage to the sensitive internal components of the transmission.

These can be expensive to repair, and may require a complete overhaul if the issue is not diagnosed early.

If you notice any of these symptoms, have your vehicle inspected by one of AutoGuru's 1,600+ qualified workshops, or have a fully certified mobile mechanic come to your house or office – Too Easy!

 

Image credit: Transmission, Border.Garaku, Vestman

                

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