Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Timing Belt Inspection and Replacement

By Joel Ilton on Friday, 8 September 2017

 

How Much is a Timing Belt?
Depending on your style of vehicle and whether you are replacing just the belt or a full kit, you could be looking anywhere from $500 up to $800+.

It is also good practice to replace the water pump if it runs off the timing belt. This can save you time on labour and can prevent expensive repairs further down the track.

The timing belt is a major component of the modern combustion engine.

It’s designed to keep the camshaft and crankshaft timing in check, which allows the engine to run at maximum performance.

A timing belt is usually made of a composite of rubber and other materials which is located behind plastic protective covers at the front of the engine.

The timing belt, pulleys and tensioner that the belt runs on require replacement at specific manufacturer intervals.

Failure to do so can lead to catastrophic engine failure.

The tensioner applies pressure to the belt ensuring it is kept at the correct tension and the idler pulleys allow the belt to stay in correct alignment.

On some vehicles, the water pump also runs off the timing belt, so it is important to inspect and replace if it is leaking or noisy.

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Common Timing Belt Symptoms

• Abnormal squeaking/ rattling noise from engine bay
• Burning smell from engine

Common Timing Belt Issues


Noisy Idler pulleys/ tensioner 
The timing belt uses idler pulleys and a tensioner to keep tension on the belt, this allows the belt to stay in correct alignment.

These units are usually sealed bearings – which cannot be lubricated and become noisy when they wear out.

Timing Belt stretch
If the timing belt is not replaced at correct intervals, the belt may stretch. This will make the vehicle harder to start and reduce engine performance. 

Why is Replacing the Timing Belt important?
The timing belt controls the synchronisation between the crankshaft and camshaft/s. If it is not replaced at the recommended intervals, it can slip, stretch or break – causing major engine damage.

Even if you are not travelling the recommended distance, the timing belt, tensioner and idlers still need to be changed by yearly intervals as the rubber and other components can break down and cause failure.

Timing Belt Inspection:
Our mechanics will run the engine, listen for any abnormal noises, and inspect under the vehicle for any leaks. They will then remove the top timing belt cover to inspect the belt and any other components, which the mechanics will then quote on replacement, if required.

Timing Belt Replacement:
If the timing belt requires replacing, our mechanics will:

• Remove accessories to gain access to the timing belt covers
• Remove and clean the covers, remove the timing belt, tensioner and idler pulleys
• Inspect and replace the water pump (if required)
• Replace the timing belt, tensioner and idler pulleys.
• Reinstall all removed components
• Run engine to ensure correct operation, and top up and bleed the cooling system, as required.

 

If you notice any of these symptoms, have your vehicle inspected by one of AutoGuru's 1,600+ qualified workshops, or have a fully certified mobile mechanic come to your house or office – Too Easy!

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