Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

What to Check When Your Brake Warning Light Is On

By Joel Ilton on Wednesday, 20 September 2017

 

The braking system is one of, if not the most, important parts of your car’s safety system.

This system not only allows you to slow your vehicle down, but is a critical component of the other safety systems featured on newer vehicles, such as traction control (TC) and emergency stability control (ESC).

The brake warning indicator can switch on for a number of reasons including:

  • A failed or burnt out brake globe
  • A possible malfunction of an ABS sensor
  • Brake pads that are low on material
  • Low brake fluid in the reservoir
  • A stuck or failed park brake sensor

Most modern cars are fitted with ABS and numerous other safety features, designed to help prevent an accident when the unexpected happens.

Vehicles with ABS usually possess two warning lights, one for mechanical problems and one for ABS system malfunctions.

If the ABS warning light is on, it may be possible to continue to use your car, without the operation of the ABS system.

If you experience a brake warning light appearing on your dashboard, you should, when safe to do so, pull over and carry out some basic inspections, as driving with this light on may mean your brakes will not allow you to stop when required. 

The first, and most basic check, is to see if the handbrake or park brake is still on.

Even if it is raised only one click, it will cause the brake warning light to come on. This could be a simple fix and you can continue on your merry way.

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Next, check the brake fluid level. When the brake fluid is low in the reservoir, it will bring the brake warning light on.

There are many reasons why your brake fluid level could be low. It may be that your brake pads are worn down.

As the brake pads wear, the fluid in the reservoir is displaced, as it takes more fluid to move the brake pads towards the brake disc.

Some vehicles are also equipped with brake pad wear sensors.

When the brake pad material is close to completely worn out, the sensor will turn the brake warning light on, to let the driver know that it is time to check and replace the brakes.

Your brake fluid could also be low if you have a fluid leak.

This is the more serious of the two scenarios, so once you have topped up the fluid, pump the brake pedal a few times to circulate the fluid, and then recheck the level.

If the pedal feels spongy or goes straight to the floor, or the fluid is down again, check underneath the vehicle for fluid leaks.

If you notice a puddle under the vehicle, do not drive – call a tow truck and have the leak repaired.

Another simple check that should be carried out when the brake warning light comes on is to check the brake lights on the vehicle.

It is possible that one or both of your car’s brake lights have failed.

With your vehicle off, simply place something heavy to hold down the brake pedal, or get a friend to press the pedal down while you check your rear lights.

If one or both of the brake lights are out, replace the globes and double check the brake warning light has switched off.

If all these checks do not result in the brake warning light switching off, it’s time to have a mechanic check over the vehicle to determine what the cause is.

It is recommended that you do not drive your vehicle, and have it inspected by an auto electrical specialist as soon as possible, to diagnose and rectify the issue and make sure your vehicle is safe, both for your family and other motorists.

 

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Image credits: Brake light raymondclarkeimages; Brake Project LM

                

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