Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop once your car service and/or repairs have been completed

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How to Check Your Cars Alternator

By Joel Ilton on Wednesday, 20 September 2017


If you’ve recently replaced your battery, but are still having issues starting your car, the problem may lie with your alternator.

The alternator supplies the vehicle with power while the engine is running and also charges up the battery.

This is an integral part of your vehicle’s operation, and if it fails, can leave you stranded. Here is a step-by-step guide on how to check the output of your alternator.

The first step is to find yourself a multi-meter. These are relatively inexpensive and can be picked up from an auto parts store, such as Supercheap Auto.

You will need to set the meter to volts by turning the dial to the voltage icon. The next step is to locate the battery in your vehicle.

This is usually located under the bonnet of the car, but can be located in the boot, or in some European vehicles, under the passenger seat!

Once you have located the battery, take a reading of the battery voltage with the car turned off, to give you a base reading.

Take the black and red probes of the multi-meter and place them on the corresponding battery terminals. You should get a voltage reading displayed on the screen of the multi-meter. A good battery should sit around the 12 volt mark.

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Once you have the battery voltage, it's time to start the car. Once the vehicle is running, place the probes on the battery terminals.

A good alternator will be putting out around 13.9 to 14.3 volts. If the reading is below this, it may be that your alternator is on its way out.

If the voltage is similar to your first reading when the vehicle is off, then the alternator is not working at all and needs to be replaced.

One thing to watch out for on newer vehicles is that they may have a battery monitoring system.

This is a system that monitors the output of the battery and adjusts the operation of the alternator to suit. These systems increase the fuel economy of your car, and also increase the life of your alternator.

This system can give you an incorrect reading when measuring the output of your alternator, so it is very important to check the battery voltage first, before testing the alternator.

The easiest way to tell if your vehicle has this system, is to check the negative battery cable.

If there is a black connector on the negative terminal, or a circular connector around the negative battery cable, your vehicle is equipped with this feature.

If your vehicle is having starting issues and is equipped with this system, it is recommended that you have your vehicle inspected by a professional. Meanwhile, here are some pointers for when your battery light comes on.

Now, imagine a seamless segue here...

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