Fleet Repair & Auth Is Now A Digital Reality

AutoGuru has launched a software solution for fleet management, streamlining maintenance management and approvals online. Through a web portal, service providers can submit digital quotes to Fleet Managers and get faster approvals without phone calls. 

Eight fleet organisations currently use the portal to manage 250K vehicles online. AutoGuru’s fleet repair network consists of over 12,000 service providers in Australia & New Zealand, including dealers, national groups, and a wide range of independent specialists.

The portal uses OEM and aftermarket service and parts data to digitally quote maintenance and repairs for passenger and light commercial vehicles. The portal also provides custom servicing options for trucks, trailers and equipment like refrigeration units.

"Since launching the platform, 96% of service providers now submit quotes online, completely digitising the call-dependent approach to Repair & Auth", says Eden Shirley, MD of AutoGuru.

For FMOs, AutoGuru’s fleet solution delivers three simple promises:

1. A turn-key solution to manage maintenance approvals for all assets online.

2. A significant reduction in calls, eliminating wait times and frustration for service providers.

3. Streamlined invoicing and payments.

AutoGuru's new fleet quoting technology incorporates an adaptive learning engine called MIC, which stands for Maintenance Intelligence Copilot. MIC's core objective is to give Fleet Managers superpowers like X-ray vision on costs.

A simple example is parts pricing. Every service provider buys and fits parts at different rates, and parts manufacturers and distributors only provide indicative pricing guides. MIC's parts intelligence engine analyses millions of pricing inputs from thousands of service providers to deliver predictive parts pricing personalised to each service provider, and is capable of prepopulating quotes at lightning speed.

The same technology provides Fleet Controllers with insights when service providers submit quotes that exceed MIC's expectations.

"MIC is like a digital assistant for Fleet Controllers. It analyses the jobs coming in, calls out any issues that need to be eyeballed, and can even auto-approve jobs that tick the right boxes," says Eden.

So many industries are using artificial intelligence and machine learning technologies to optimise workflows and improve business efficiencies.

In recent trials, MIC was successfully configured to auto-approve 98% of the inbound job tickets for one partner with incredible speed and accuracy. This is a potential game changer for an industry like fleet management that relies heavily on labour resources in challenging market conditions.

AutoGuru is inviting Australian FMOs to request a demo via www.autoguru.com.au/fleetguru.