Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

What is a Recall?

By Rachel White on Friday, 8 September 2017

 

Every now and again you may hear about recalls in a news bulletin or you may receive communication from your vehicle manufacturer. So what is a recall, why does it happen and what does it mean for the vehicle owner?


Sometimes after a vehicle is manufactured faults may occur on components, parts or chassis of a vehicle.

These can be minor or in some cases it may be a major fault with potentially dangerous consequences. This would require the manufacturer to issue a safety recall.

This is similar to recalls that you may see for an unsafe toy or contaminated food. Unfortunately, though for car owners you won’t receive a refund or a replacement vehicle.

When it comes to vehicle recalls the manufacturer will attempt to contact all the original vehicle owners to notify them of the issue and to arrange for you to take your vehicle to a dealer to be repaired or modified ensuring that part of the vehicle is deemed safe.


As you can imagine vehicle owners will not always be aware of recalls. If you have purchased a second hand vehicle, had a change of address or changed contact details you could miss out on being notified.

Recalls can occur on any vehicle of any age. Faults may not become apparent until later in a vehicles life.

When purchasing a second hand vehicle you might want to also check if there were any recalls on this vehicle and identify if they have been carried out before you make a used car purchase, so you are in the know.

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How can you check? There are recall websites where you can check for recalls on your vehicle such as the Product Safety Australia site or you can contact the vehicle manufacturer to check your VIN number for recalls or a good idea is to ask your mechanic to check for recalls every time your car is in getting a service.

If there is a recall on your vehicle they can identify if the recall has been fixed as there is a record kept to identify if faults have been fixed or not. If there is a recall on your vehicle that hasn’t been fixed you will be given advice on what to do.

You are probably thinking so how much is this potentially going to cost me? Don’t worry if there is a recall issued on a vehicle the owners of the vehicle do not pay a cent, so you are not out of pocket.

It is important to find out about recalls on your car. Some examples of issues that may arise are; cars lurching forward when vehicle is in park and handbrake is on, speedometer gauge displaying you are travelling slower than what you are actually going, faulty air bags that do not deploy in an accident or vehicle accelerates when using cruise control.

These could potentially put you, your family, friends and other people around you at risk.

So it’s a good idea to get informed and do your bit to check and see if there are any recalls. Not only for yourself but also for other people’s safety on the road.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

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Search. Book. Relax.

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