Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Used Car Buying Tips

By Bill Tsouvalas on Wednesday, 20 September 2017

 

If you’re buying a used car, there’s no shortage of advice on offer from friends and family members, much of which could lead you down the garden path.

We’ve put together some tips from the experts so you can follow the best practices when it comes to buying a used car.

Work Out Your Needs and Budget
Most used car buyers are looking for a car that won’t cost too much, but will still give them enough practical benefits for their price point.

So ask yourself, ‘What will I need the car for?’

This works out the basic vehicle models you will be looking for.

Once you’ve figured out your needs, decide your budget. This includes how much you can afford to spend on the car each month – monthly repayments for finance (see Savvy’s car loan calculator to work out your repayments), insurance, registration, fuel, and servicing.

Knowing your needs and budget, the next step is to do your homework by looking up cars that fit your criteria in RedBook or a trade magazine.

Balancing Price vs. Convenience
The two common avenues towards owning a used car are buying from a private seller or purchasing through a dealer.

A private seller has one aim in mind, and that’s selling the car for a good price. This means you will snap up a bargain if you work a little harder.

Dealers sell used cars at a premium price, however, you gain a guarantee that the cars they sell are roadworthy, un-financed, and street legal.

Some less scrupulous private sellers might sell you a stolen car or a write-off. If purchasing from a private seller, make sure you check the vehicle on the Personal Property Security Register before you buy.

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Questions You Must Ask and the Answers You Want
Whether you’re buying privately or through a dealer, you need to ask a variety of questions. It’s best if you can organise an independent evaluator or knowledgeable friend on site to help.

Here are some questions you can ask:

  • Do you know if this car has had any major repairs? (If the seller doesn’t know, check the log books – more on that later)
  • How many kilometres has the car done? (The lower the better – low km's may attract a higher price)
  • Do the car's internals have any problems, such as the wiring or fuses? (It may cost more to replace if you inherit faulty electronics – you can check this during a test drive)
  • Is the car still registered? (It does cost more to re-register a car – think about the bottom line)
  • Why are you selling this car? (If the answer is, “because it doesn’t work” you know what to do!)
  • How many owners has the vehicle had? (The fewer the owners the better, to get a more complete history)
  • Can I take a test drive? (If they say no, walk away. A test drive will reveal more than your questions will – and you’ll get to check if the car is right for you)
  • Can I see the roadworthy certificate, log books and registration papers (If they don’t have these, walk away!)

Remember: you should always test drive the car before making a decision. That way you can get a feel for how the car handles at various speeds, check the electronics and air conditioning, see if the brakes are working or worn and if the steering is aligned. It will save you a lot of frustration later on.

If you haven’t got a mechanically minded friend or family member to look at your potential car purchase, it’s advised that you have a mechanic perform a pre-purchase inspection before spending your hard-earned cash.

Now, imagine a seamless segue here...

Right. AutoGuru lets you search, compare and book from over 1,600 qualified mechanics across Australia. Boom!

Image credit: Person in Grey Shirt Handing Keys - Negative Space

                

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