Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

Top 5 Tips for Keeping Your Engine Oil in Check

By Joel Ilton on Tuesday, 19 December 2017

 

You’re probably aware that your engine oil serves to lubricate the internal parts of your engine.

All those metal components rubbing against each other can quickly become damaged or worn out if they aren’t properly lubricated.

But did you know your engine’s oil performs other crucial functions too?

Engine oil

  • creates a barrier against corrosion on internal metal parts
  • reduces heat-producing friction in your engine to decrease its temperature
  • cleans and prevents sludge buildup on internal parts
  • forms a seal inside the cylinder for better compression

Your oil is critical to engine health, so it makes sense to stay on top of your engine’s maintenance, including checking your engine oil regularly.

Here are 5 tips for keeping your engine oil in good condition.

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1. Check your engine oil level at every fuel fill
Vehicles are more fuel efficient than ever and sometimes it can be 1,000kms or more between fill-ups.

Vehicle manufacturers have different criteria for normal oil consumption, ranging from 1 litre per 1,000 to 2,500kms.

If you don’t check your oil level between oil changes, you could be running dangerously low on oil, or even causing damage unknowingly.

 

2. Check the visual condition of the oil
New engine oil is a golden honey brown colour and a properly maintained engine will keep the oil brown until near its oil change interval.

Once the oil starts to get almost or fully black, your engine is telling you it’s time to change the oil.

On diesel engines however, the oil may appear black almost instantly. This is due to the increased carbon content created by the combustion temperature compared to a petrol engine.

It may be difficult to determine the condition of the oil just by looking at it, so if it smells like diesel fuel or looks dilated, it may be time for an oil change.

 

3. Check the smell and feel of the oil
Engine oil in need of changing smells overpoweringly burnt when you sniff it on the dipstick.

It can also feel slightly abrasive when you rub it between your fingers. If it smells burnt or feels gritty, plan to change the engine oil sooner rather than later.

 

4. Know your maintenance interval
Some engines require oil changes every 5,000kms, while others may require it less frequently at 10,000 or even up to 20,000kms between changes.

Other vehicles feature oil life monitors to tell you when the vehicle needs an oil change. Know what your car requires and book ahead for its service.

 

5. Be aware of the right grade and viscosity of oil for your car
Does your engine need synthetic oil, semi-synthetic, or will conventional oil suffice?

Check your manufacturers Use the proper grade of oil for your engine to get the longest life and best performance from your engine.

Here are 5 Fluids you should check to keep your car running smoothly.

Now, imagine a seamless segue here…

Right. AutoGuru> lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom

Images: Pouring oil & Dipstick - Dvortygirl

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