Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How to Safely Merge Lanes

By Rachel White on Wednesday, 4 October 2017

 

You may see lane merging as the bane of your existence, a good way to practice patience, or a challenge you take on with respect.

Whichever way you look at it, merging lanes is an operation that can be the cause of frustration, road rage, accidents and traffic chaos.


So what is a merging lane?
When the lane you are travelling in comes to an end, causing the need to merge into another lane to continue moving forward, that ending lane is classed as a merging lane.

Merging lanes are a necessity, and all road users have to deal with them at some point, so let’s run through the rules of merging lanes to help us avoid any conflict and frustration on the road.


Rule #1
When merging into another lane, you must give way to anyone that is in the lane you are moving into and you must indicate for a reasonable amount of time to warn other people that you intend to cross into their lane.

There are two rules to merging, depending on the existence or non-existence of line markings.

The point where the lane ends will be clear of a centre line or have a segregated line at the point of the merge area.

In merge lanes that are void of lane markings, at the end of the lane you are required to give way to any vehicle that is in-front of your vehicle.

So, if you’re merging and there is a vehicle next to you, but they are in-front of your vehicle, you are to give way to that vehicle and pull in behind them, if safe to do so.

If the vehicle in the lane next to you is not ahead of you, they are meant to give way and allow you to enter the lane in front of them.

This is not an invitation to race to get in-front of the other car so you can move over! Drive safely and be aware of motorists around you and the rules of the road.

In merging lanes that have line markings at the end point of the lane, you are expected to give way to any vehicles in the other lane you are merging into.

If there is a vehicle in close proximity to your vehicle, you must give way and only merge when there is enough space and it is safe to do so. 

Rule #2
I think we’ve all come across that person who finds it difficult to merge into traffic on a freeway or highway. So what’s the best way to safely merge onto a motorway?

Think ahead, accelerate so you are at the same speed of the traffic you are merging into.

Watch what is happening in the lane you are about to merge into, find a safe gap and enter at the same speed as other drivers.

If you panic and suddenly brake or do not watch what other traffic around you is doing you may cause an accident.

When you are on a highway or freeway make sure you’re aware of drivers entering and make sure you allow enough room for them to enter safely.

Make sure you remember that the merging traffic has to give way to you, so be aware if the merging traffic is slowing down to give way to you, do not slow down suddenly, as you will create confusion and possibly an accident.

Pick your speed so others can merge safely without any sudden changes to your driving manner. When it comes to exiting a motorway, plan your trip and don’t suddenly swerve across lanes to exit. If you miss the exit just keep driving and take the next exit.


Rule #3
When merging into congested traffic there is an unwritten one-to-one courtesy rule. One vehicle at a time will merge into the traffic from a merging lane.

If the person in the lane you are merging into does not want to let you in, remember they don’t have to.

If the lane has lines at the point where the lane ends let them go through and pull in behind them. If at any point you come across rude people in congested traffic keep your cool and just let them go in front of you.

Best for them to be in-front of you instead of getting aggressive and pushy behind you. They will change lanes soon enough and annoy someone else!

If the person in the lane you are merging into does not want to let you in, remember they don’t have to.

If the lane has lines at the point where the lane ends let them go through and pull in behind them.

If at any point you come across rude people in congested traffic keep your cool and just let them go in front of you.

Best for them to be in-front of you instead of getting aggressive and pushy behind you. They will change lanes soon enough and annoy someone else!

Take care when merging, don’t make it a drag race, watch what is happening around you, no sudden lane swerving and be aware of the road rules to stay as safe as possible on the road.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Image credit: Congested Melbourne Highway BlackCab

                

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