Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Top 5 Tips for Teaching your Kids to Drive

By Jason Unrau on Wednesday, 20 September 2017

 

There comes a time in life when parents begin to develop more grey than colour in their hair and renew their commitment to religion. That time occurs when your children pass the learner’s permit test and want the keys to your car.

Fortunately, you’ll be in the car with them, teaching them how to properly navigate the roadways.

You can impart your wisdom and help correct their mistakes, but the job is not easy and it’s definitely not stress-free.

In the end, you’ll have had a hand in training your son or daughter the rules of the road and can be confident in their skills before you let them loose on the motoring world.

To make your teaching experience easier, here are a few simple ideas to assist you in training your teen driver.

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1. Plan your drive before getting in the car

If your teen has a brand new learner’s permit, you don’t want their motoring experience to start by merging into heavy traffic on the highway.

Map out a route for your training drive before you get in the car. Reinforce the skills your new driver possesses, and dot in a few new techniques each time you go for a drive.

2. Keep calm in all conditions
Instructing your teenager on how to drive is a stressful situation no matter which way you slice it.

If you can maintain some semblance of calm, your teen will be better for it. Do some breathing or yoga before a drive, go for a run, take a nap – make sure you are “centered” before getting in the passenger seat.

If you are unnerved, your L-plater will feed off your tension, which is when mistakes happen most often.

3. Be clear in your directions
Give plenty of notice before turns and speak in a calm, even tone.

Try not to use words that can be confused. For example, practice ahead of time NOT saying “right” unless you’re referring to the direction.

Otherwise, signals will get crossed and there will be confusion.

4. Be patient and understanding
New drivers are most likely to get into accidents or make mistakes.

If this should happen on your watch, be understanding of the situation. No one will be more upset than the young driver.

5. Gradually work up their skill set
It takes time for driving to become second nature. Incorporate all the skills necessary for their success behind the wheel over the course of your teenager’s period as a Learner driver.

Practice until you’d be comfortable with them on the road without you in the passenger seat.

If you know you’re not the type of person who can keep calm riding shotgun with your teen, it might be best to leave the driver training to a professional.

                

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