Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

5 Best Cars for School Leavers

By Jason Unrau on Tuesday, 21 November 2017

Buying your first car is a process that deserves some serious consideration, but often receives less attention than it should.

This goes double for young car buyers who have just completed their studies and are excited at the prospect of owning a car as quickly as possible.

Or there might be an urgency to buy a vehicle that will get them to and from a new job.

With a little forethought and research, you can seek out some of the best cars for school leavers.

There are a few critical features to look out for: fuel consumption, spaciousness, manoeuvrability, low cost of ownership, and fun to drive. Plenty of cars hit all these points, in particular, the following makes and models:

Mazda 3
The Mazda 3 comes in either a sedan or hatchback. Either one is a joy to drive, with just enough power to avoid trouble, or get you out of a sticky situation.

The Mazda 3 is spacious, with four doors and a hatch or boot.

Even the entry level Mazda 3 Neo has rear parking sensors and Smart City Brake Support to prevent accidents before they happen.

A vast array of optional equipment can be added, including navigation, adaptive cruise control, LED headlights, and more.

It boasts other features which make it a good car for school leavers – the available head-up display which reduces dangerous distractions by displaying key information directly in the driver’s line of sight, 5-star crash rating, and remarkable fuel economy, to name a few.

Honda City
The Honda City sedan is a great car for fuel-conscious drivers, yet its 1.5-litre 4-cylinder engine still has enough zip to be enjoyable.

There’s space for five adults inside the compact sedan without feeling too crowded.

The driver is treated to Honda’s extra features including available push-button start, a great Display Audio infotainment system, and a multi-angle backup camera.

Parents can relax too – the City sedan also has a speed alarm, 5-star crash rating and great safety features. Vehicle Stability Assist and a host of airbags protect the youngster in the driver’s seat as well as their passengers.

Toyota Yaris
A great car for school leavers is the Toyota Yaris. It’s one of the best-priced cars on the market, and it’s incredibly inexpensive to maintain.

The Yaris comes in three different trim levels depending on your needs, and offers a complement of options at each level.

Even the entry-level Yaris Ascent has Bluetooth, cruise control, touchscreen audio controls and a reversing camera.

This compact car feels quite cavernous inside and the hatch is super convenient to use. While it’s not the most powerful small car on the market, school leavers will love its fantastic fuel efficiency.

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Holden Astra
A fun drive is just the beginning! The Holden Astra is a smart-looking, fully-featured sports coupe in every sense.

Two turbocharged four-cylinder engines provide plenty of performance whether you choose an auto or manual gearbox.

And the uber cool interior will make all your school friends totally jealous.

The Astra offers attractive options including heated seats, available satellite navigation, and Bluetooth capability for hands-free connectivity.

Fuel economy is assisted by auto start-stop technology, and safety features include rain-sensing wipers. The boot is easy to access and opens wide for loading and unloading.

Ford Fiesta
The subcompact Ford Fiesta delivers perhaps the best combination of features for school leavers.

The Fiesta is like a party on the inside, especially fantastic for its price point!

A range of trim levels are available, including a 1.0-litre EcoBoost engine that consumes less than five litres per 100 kilometres on the highway.

Bluetooth, airbags, and power convenience features make the Fiesta an awesome buy.

There’s a compromise with the small size – less passenger space and cargo capacity. However, the other benefits, from its sporty attitude and great fuel efficiency, to its low entry-level price, make the Fiesta a popular choice amongst school leavers.

Want to find out the annual servicing and maintenance costs for these school-leaver friendly cars and many more? Visit AutoGuru.com.au for car servicing quotes from local, trusted workshops.

Image credit - Jeshoots

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