Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

Top 5 Exercises To Do in Your Car at Peak Hour

By Kelsie Gilbert on Thursday, 19 July 2018


Here at AutoGuru, we try to remove the hassle and stress of finding and booking a trusted local mechanic, and we reckon we've done a pretty good job. Something we haven't managed to get rid of though is the hassle of traffic. If you’re lucky enough to be caught in peak hour traffic, then you know how much fun it is sitting in your car for hours on end, contemplating everything you could be doing right now, but aren’t, because you’re stuck doing 5km on the highway. One of those things is exercise.

Unfortunately, I’m not blessed with Amazonian genetics, nor do I have a whole lot of time to dedicate to working out on the daily, because, you guessed it, I’m either at work or stuck in traffic. I know what you’re thinking, my life sounds pretty awesome. Trust me, there’s nothing I’d rather be doing less on a Friday night than creeping along the road at the speed of a sloth wondering why my steering wheel is shuddering when I brake or why on Earth my check engine light just appeared. 

If you’re like me and spend a large portion of your life in a car, here are some useful exercises for your whole body that you can do sitting down. They’ll give you something other than frustration to focus on and I promise they’ll get you one step closer to having a killer body!

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Exercise 1. Chin Strengthening
This exercise will help fend off growing a double chin! All you need to do is open and close your mouth, like you’re chewing a delicious salad, repeat 5 times in a row.

Or in my case, I’ll pretend I’m chewing a lovely piece of steak. And a slice of chocolate cake.

Exercise 2. Core Strengthening
Imagine you’re trying to squeeze into your favourite pair of skinny jeans, but you really need to suck in your belly to get that top button done up.

That feeling of ‘sucking in’ your belly, is the first step to achieving nicely toned abs. The second step, whilst sucking in, is to push your lower belly downwards and pull your belly button towards your back.

Hold for a few seconds and repeat 12-15 times. If you’re all about feeling that burn, breathe in and out 20 times super quickly and really engage your lower abs.

Exercise 3. Push-ups
You need to be sitting idle for this exercise as you need to use your steering wheel. Hold onto the wheel with your hands at 10 and 2 positions.

To get the best results for this exercise, squeeze your shoulder blades together while you’re pulling yourself closer to the steering wheel, release back slowly and repeat least 5 times.

Exercise 4. Thigh Toning
Again, make sure your car is sitting idle and on a flat road for this one, as your feet need to be flat on the floor.

This exercise seems pretty basic, but mark my words, You. Will. Feel. The. Burn. Start by placing your right hand on your right thigh.

Lift your right leg slightly and push against that leg with your right hand, trying not to let your leg move. Hold for 5-10 seconds, try to repeat about 8-10 times, then swap to your left leg.

The more burning sensation you feel, the more results you will get!

Exercise 5. Spine Stretching
This one isn’t really an exercise, but it does help with your posture.

mean sitting in a car for hours on end, things can get a little cramped up, and nobody wants to end up looking like the Hunchback of Notre Dame.

For the most effective spinal stretch, sit straight with your back slightly arched.

Pull yourself closer to the steering wheel. Whilst shifting forwards make sure you are tensing your abdominal muscles and focus on slowly breathing in and out 3 times before releasing back. Repeat at least 5 times in a row!

With all of this being said, it’s important to concentrate on the road while driving.

These exercises should be done whilst the car is idle or stationary at a red light and never on a hill incline or decline.

Also, if something starts to hurt while you’re doing these exercises, stop! You don’t need a sprain! Being stuck in traffic is already painful enough!

Image credit: Congested Melbourne Highway by BlackCab

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