Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Top 10 Cleaning Items for your Car

By Joel Ilton on Wednesday, 20 September 2017

 

If you’re anything like me, cleaning your car often feels like a chore that takes up precious time on your weekend when that time could be better spent enjoying time with friends or family.

Scrubbing off stubborn brake dust and bug guts can take forever, however, taking the time to thoroughly clean your car’s paintwork and interior is well worth it when you see the end result.

Plus, it can make your car feel brand new again!

Here are our Top 10 cleaning items for your car, and how to get the best result with minimal effort:

1. Bucket and Sponge
We’re starting with the basics here! A good quality and decent sized bucket will allow you to have a continuous supply of soapy water to clean even the largest of vehicles.

The hot tip is to prepare two buckets – one with your soapy solution and the other with fresh, clean water. With this setup, you can rinse your sponge in the clean water to remove any dirt and debris before loading it back up with suds.

Buying the best quality sponge or wash mitt will reduce scratches to your paintwork. Many companies offer high-quality wash pads made from lamb’s wool which protect the fragile surface of the paintwork whilst still cleaning thoroughly.

It’s best to have two pads or sponges – one for the top half of the car, and another for the bottom, more dirty part. Doing this will reduce the risk of dragging dirt and particles from the bottom of the vehicle and scratching the paintwork.

2. Grit Guard
This little device sits in the bottom of your buckets, and stops the dirt and grit from swirling around and getting caught up in your wash pad or sponge.

Simply rub the sponge or pad on the grit guard after running it over the car to remove and trap the dirt and grime, leaving you with a clean pad to continue washing.

3. Car Wash Liquid
There’s a huge variety of car washing liquids on the market today, so how do you know which one to choose??

Always look for a liquid that is as close to pH neutral as possible.

This will eliminate hard water spots that can be left on your paintwork as a result of minerals in the mains water.

Choose a liquid that bubbles up, to help remove the grit and grime on your paintwork.

Some products offer car wash and wax in one bottle. While this may be good to save some time, it won’t provide as much protection or shine as a separate polish and wax.

4. Wheel Cleaner and Wheel Brush
The wheels on your car are subject to brake dust as well as road grime and tar and can be difficult to keep clean.

Remove this stubborn grit and grime by using a proper cleaner designed just for your wheels. It’s even more effective when combined with a wheel brush.

Simply spray the cleaner on to the surface of your wheels, attack the brake dust and grime with the brush and rinse to bring your wheels back to showroom condition!

Always make sure to test the cleaner on a small part of your wheel first, to ensure it will not damage the wheel finish – as some cleaners do contain a small amount of acid.

5. Chamois and Microfibre towels
Once you’ve washed and rinsed off your vehicle, it’s drying time!

In the past, a Chamois was the main item used to dry car paintwork, but over the last few years microfibre drying cloths have surpassed the Chamois, as they are easier to use and provide a better finish with less scratching.

Buy a good quality microfibre with a high GSM count, as cheaper towels can leave scratches and marks on your paintwork.

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6. Detail Spray
Another technology that has come a long way in the last few years is the detail spray.

A detail spray will give your car a quick clean to tide you over between washes, or can be used in the drying process to provide a high level of shine and remove unwanted water marks and spots that may have been missed during washing.

Simply spray onto the paintwork, trims or glass and wipe over with a high-quality microfibre cloth to bring out the shine!

7. Polish and Wax
These products help to protect your pride and joy from the elements.

Usually recommended once every 6 months, polishing your paintwork and protecting it with a wax provides an additional barrier from the harshness of the environment.

Polishing the paintwork can remove small scratches and swirl marks caused by dirt and debris, and waxing or sealing the paintwork provides a sacrificial layer of protection on top of the paintwork.

Polish and Wax products will ensure that your paintwork retains its glossy finish for years to come.

8. Tyre Shine
Another staple of the home detailer’s kit is tyre shine. This product provides protection from the elements as well as making your tyres look brand new.

Be sure to wipe away any excess product, as driving without doing so will spray small black dots up your freshly washed car.

9. Window Cleaner
Moving from the outside to the inside of the vehicle, cleaning the windscreen and other windows on your car will allow you to see clearly when driving.

If your windows are tinted, do not to use a cleaner with ammonia or alcohol in it, as this may damage the tint.

Spray the inside and outside of the windows with cleaner and simply wipe off with a fresh microfibre towel for a streak-free finish.

10. Interior Wipes and Cleaners
The interior is where you spend the most time in your vehicle, so it’s the inside that suffers the most wear and tear.

It makes sense to clean and protect these surfaces to make sure they stay in good condition.

Clean interior fabrics with a clean, damp cloth and vacuum carpet and mats fairly regularly.

Keeping your leather in showroom condition is as easy as cleaning and applying some leather conditioner at regular intervals during the year.

Following these simple steps will help keep your car in the best condition possible and ensure that you enjoy all the time spent behind the wheel.  

As well as cleaning your vehicle, maintenance is crucial for your car’s safe operating condition.

Now, imagine a seamless segue here...

Right. AutoGuru lets you search, compare and book from over 1,600 qualified mechanics across Australia. Boom!

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