Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How to Detail Your Car Like a Pro

By Jason Unrau on Wednesday, 20 September 2017

 

There’s so much more to car ownership than just driving.

You need to refill the fuel tank when it gets low, change the oil and rotate the tyres when service is due, change the fluids and perform repairs when there’s a problem.

But vehicle maintenance also includes detailing your car. Cleaning your ride will remove contaminants and corrosive materials that can deteriorate your car’s finish, or form rust.

Plus, there’s a sense of pride when you drive a spotless vehicle. 

Here’s how to detail your car like a pro!

Handwash the Exterior
The pros never take their car through an automatic carwash.

The brushes cause minute scratches in the paintwork that dull the appearance and cause water to sit on the surface instead of running off.

The pros always wash their car by hand.

  • To properly handwash your car, you need to start with warm water mixed with a high-quality carwash detergent. Consult the instructions on the soap for the right mix ratio;
  • Rinse excess dirt from your car with clean water. It can be from either a regular garden hose or a pressure washer so long as you don’t spray from too close to the car. Soak a microfibre wash mitt in the wash water while you rinse the exterior;
  • Using the wash mitt, scrub each panel completely, starting with the least dirty parts;
  • When your car is completely soaped up, rinse it fully with clean water. Use warm water if possible to rinse the soap off more thoroughly. Rinse until no more suds form on the surface;
  • Dry the exterior with a microfibre cloth or a chamois. Wipe from the top to the bottom, pushing water off the surface. Ring the cloth out whenever it gets saturated with water, so removes water most effectively.

 

Clean the Glass
The best glass cleaner for the exterior of your vehicle is a foaming glass cleaner. It breaks down any bug residue or tree sap, making your job easier.

Spray the glass, then wipe it clean with a microfibre cloth. Wipe in a vertical pattern first, then a horizontal motion on the second pass.

If there are streaks, re-clean the windows, making sure to use a clean portion of your cloth.

On the inside, it’s best to spray the glass cleaner on your cloth, then wipe the windows with the dampened cloth, so that the spray doesn’t settle all over your interior trim.

Wipe the glass clean in the same vertical then horizontal motion.

article image

Detail the Interior

  • Remove any loose items or rubbish. Dispose of refuse and put all other items in their respective place;
  • Vacuum your floor mats and your carpets with a wet/dry vacuum. Use the thin vacuum attachment to get into tight spaces and crevices. Vacuum the seats as well;
  • If there are soiled spots on the upholstery or floor, use a foaming upholstery cleaner to loosen the stain. Wait for a few moments according to the instructions, then brush the stain with a stiff-bristled brush. Vacuum the spot again, repeating the process as necessary until the stain is removed;
  • For extremely soiled upholstery or carpets, you may need to rent a steam cleaner for the best possible result;
  • Clean plastic trim, your centre console, and your cup holders with a clean, wet cloth. As it gets dirty, it starts to leave streaks, so rinse the cloth well and reuse it;
  • Condition any leather surfaces with a leather conditioner that contains aloe. It will restore the leather’s shine and flexibility.

Clean the Wheels
To add the finishing touch, clean your rims and tyres to a brilliant shine.

Spray wheel cleaner directly onto your rims. Let it sit for a few moments, according the instructions on the cleaner. Rinse the wheels, then wipe them clean and dry with a rag set aside for only your wheels.

Note: Make sure the type of cleaner is right for your wheels. Some alloy wheel cleaners can discolour or cause pitting on chrome wheels. Chrome cleaner may not be effective on alloy surfaces. And any plastic-coated wheels or wheel covers should only be cleaned with soapy water.

Use a high-grade acid-free tyre cleaner to prevent premature aging and cracking of the rubber. Spray the tyre cleaner onto the sidewall, then scrub the tyre’s surface with a tyre brush. Wipe the excess cleaner off with a clean cloth. 

Cleaning your car’s interior and exterior like a pro can take several hours. The longer you spend, the better the result will be. It’s also a great opportunity to look your vehicle over for necessary repairs and neglected maintenance.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

trustpilot rating