Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How to Escape from the Boot of Your Car

By Rachel White on Wednesday, 20 September 2017

 

So next time you get kidnapped or lock yourself in the boot of your car, hopefully you’ll remember these helpful tips to get you out in one piece.

You may be surprised to hear that most cars manufactured after 2002, have a glowing boot release handle inside the boot to get yourself out, because apparently so many people end up in the boot that they need to supply one.

Now, before you go running off to check it out for yourself and test the functionality of the glowing handle, let’s run through some additional escape methods, just in case you lock yourself in and then realise your car doesn’t have a release handle!

In the case of no handy release handle, you’ll have to do some probing. As long as you haven’t been bound and gagged, you should be able to get yourself out.

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1. Assess the Situation
First, determine if you have to be quiet or not.

If you have been kidnapped then you will probably want to be careful about noise but if that’s not an issue then create as much noise as possible, as others may hear you and help out. If possible, don’t panic and don’t worry about not being able to breathe.

You should be able to breathe without any problems for at least a day in a standard boot environment.

2. How to find the Boot Latch
A boot latch is a fairly basic hook and post construction which requires a cable that pulls the hook away from the post to open.

This being the case, there will be a cable that runs through the boot to the boot latch.

If you run your hands along the edge of the boot and around the latch you should find a cable. There may be a need to remove some panels or material to find the cable.

Once you locate the cable, pull it towards the front of the vehicle which should pop the boot.

Remember to do this at a time that works best for the situation. If you are under duress and looking to escape quietly then pick the best moment, preferably not when you are doing 100 km/h down a highway.

If the vehicle is travelling at low speed or stopped you could pop the boot and make your escape.


3. Other items to help you Escape
If finding the boot latch doesn’t work, there are yet more options to keep you busy in the boot.

Unless your kidnappers prearranged the boot situation, there should be some tools and equipment in the boot.

There may be a jack, tyre pry bar/wrench, screwdriver and/or wheel brace. These can be found either in the side of the boot or in the floor of the boot.

You can use these items to try and prise the boot open. Another solution is to pull the rear bulbs out of the tail lights and then push out the lights from the inside to try to attract the attention of drivers following behind.


4. Escaping through the Rear Seats
If you still haven’t cracked the ‘get me out of the boot’ conundrum, have you considered getting out through the rear seats?

Unless you have a menacing kidnapper on the other side that you want to stay well away from, try pushing the rear seats forward, you may be able to jimmy the seat latch or use brute force to escape into the passenger section of the vehicle.

If all else fails, try banging and making a heap of noise or check your pocket for your phone and notify a friend or the police (only if in immediate danger) and wait it out.

Search. Book. Relax.

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