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AutoGuru takes abuse of our Terms of Service very seriously. Please provide us with information about the comment that you believe violates our Terms of Service.

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Midas Springwood

Subject: Formal Complaint – Request for Refund and Charge Review I am writing to formally lodge a complaint regarding the service provided and the charges applied. During the initial phone call, Lawrence explained the work required and recommended servicing the air conditioning system, which I agreed to. However, upon arrival, I was informed that the compressor had failed. Despite this, I was still charged for servicing a component that was not operational. This is unreasonable and not acceptable. In addition, I asked about using Afterpay and was advised there would be a 13% cost. This was not clearly explained. I reasonably understood this to be a standard surcharge similar to normal transaction fees (approximately 0.38%). Based on a total of $550, this would amount to approximately $2.09. Instead, I was charged a total of $621.50. This is a significant discrepancy and was not clearly disclosed or agreed to prior to payment. This reflects a lack of transparency and misleading communication regarding pricing. I am requesting the following: • A full and itemised breakdown of all charges • A clear explanation as to why I was charged for servicing a failed compressor • A refund of the incorrect and excessive charges applied, particularly relating to the Afterpay fee If this matter is not resolved within 5 business days, I will escalate this complaint to Queensland Office of Fair Trading for further investigation. I expect a prompt response and resolution. Regards, Theresa

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AutoGuru acknowledges and pays respects to the people of the Yugambeh language region of the Gold Coast where we are based and all their descendants both past and present. We also acknowledge the many Aboriginal and Torres Strait Islander ancestors of the land in which our network of auto service providers operate.