12 Years in Operation
3 Qualified Staff
4 Service Bays
3 Years a Member
Diesel Specialist
Goodyear Autocare Helensvale
4.7 • 14 reviews
Contact Us
Location
52 Siganto Drive, Helensvale, QLD
Amenities
In Store
Waiting Lounge
Drop Off Service
Tea & Coffee Facilities
Service Warranty
Key drop off box
Trading Hours
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
8:00 AM - 11:00 AM
Sunday
Closed
Payment Methods
Cash (in store only)
EFTPOS
Visa (online only)
Diners Card
Fleet Cards
Mastercard (online only)
Reviews
4.7 • 14 reviews
5 stars
134 stars
03 stars
02 stars
01 star
1
BrianToyota Landcruiser Prado
1 • 15th Apr 2021
I brought my vehicle in for new brake pads and to machine the brake rotors. When I picked up the car, the manager told me that they had a “hell of a time” to get the rotors off - but all good in the end. Later that evening I heard a slight screeching coming from the rear wheel and this continued on/off over the course of two days while on vacation towing a caravan. I contacted Goodyear while out of town to explain the issue and asked that I bring the vehicle back in as there is a problem with one of the brakes.
When I brought the vehicle back they took off the rear brake caliber and rotor to find out that the brake shoe pins/clips/springs had dislodged from their position and these parts were causing the screeching noise. They indicated at that time that they had no clue how this could happen as you have to take the axle off to get to these parts. They started to tell me that in addition to the brake parts they may also need to replace an oil seal on the axle.
Really...remove an axle to get to the brakes? This is when alarm bells started ringing as it appears that these guys have no clue what they are doing. The owner told me that “We’ll take care of this as best that we can - don’t worry. Just leave it with us tomorrow while we get it fixed - we'll take care of you". Given the situation, I was generally pleased that they were going to resolve the issue.
That evening I looked up videos on YouTube and posted my situation on an online Toyota Prado forum as I wanted to understand how this could happen in the first place. The resounding response was that this type of damage happens when you do not back off the tension on the parking brake and then try to remove the brake rotor. People provided commentary that this is common and the telltale sign is that it is very hard to remove the rotors from the hub. This reminded me of what the owner told me when I originally picked up the vehicle from Goodyear (they had a hell of a time getting the rotors off).... hmm...coincidence?
When I picked up the vehicle from Goodyear the following day, I was told that I would only be charged for two hours of labour and a small amount of parts. I should mention that they were not able to get the proper parts - they got the muffler shop next door to weld up a pin they couldn't source and used a different spring that 'should do the job'. The total was $270....this is after I spent $660 to get the brakes done in the first place.
I indicated that even though I appreciated all their work and effort, I should not have to pay for this work as the issue was caused by their workmanship. I refused to pay for the rectification works to my vehicle. After a few minutes of back and forth in front of other customers, the owner of Goodyear yelled at me, “You better get outta here before I kick you out...and never come back here again".
If I could give a 0/5 I would...
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