Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Suspension Bushes Replacement?

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How Much does a Suspension Bushes Replacement Cost?

With every drive you make in your car, rubber or polyurethane components isolate moving parts to eliminate noise, reduce vibration, and keep you in control of your car.

These parts are known as suspension bushes and they are seldom spoken of.

During everyday use, suspension bushes are pieces of your car that go unnoticed. They experience wear over time, especially from rough road conditions, and will degrade due to exposure to grease, oil, and environmental fluids.

Suspension bushes normally last anywhere from 60,000 to 100,000km and sometimes more.

The average repair cost for suspension bushes replacement is $250 to $700, depending on which bushes need to be replaced and the type of car you drive. A mechanic will need to inspect your vehicle first to confirm this for you.

As a rule of thumb, the more movement bushes experience, the more wear will occur. 

Suspension Bushes Replacement

What are Suspension Bushes?

Under your car, moving parts like the control arms and stabiliser bar use suspension bushes to reduce wear on metal mounting surfaces.

There are also bushes used on your engine mounts to prevent vibration and allow slight movement. These bushes are constructed of synthetic rubber and/or polyurethane for durability and resistance to weathering.

In many situations, a metal sleeve is formed in the centre of the bushing and a metal ring on the outside helps suspension bushes hold their shape.

Cracking can form in the bushing material, or impact with the road can tear the bushing loose from the sleeve.

As well, suspension bushes can wear, causing suspension noise and affecting your car’s handling, thus they’ll need to be replaced.

Symptoms You Suspension Bushes Need Replacement

  • A clunking noise when your car’s weight shifts from side to side
  • Rattling noise when driving over rough surfaces like washboard
  • Looseness in the steering wheel or clunking when turning
  • In extreme cases, vibration in the steering wheel at highway speeds
Suspension Bushes Replacement Cost

How are Suspension Bushes Replaced?

Control Arm Bushes

  • The car is lifted so the wheels are off the ground, and the wheel on the affected side is removed
  • The ball joint undone and the control arm mounting bolts are removed
  • The old bushings on the control arm are pressed out
  • New bushings are pressed into place
  • The control arm is refitted and the suspension bolts are torqued to the proper spec
  • The car is lowered to the ground and road tested to ensure the concern is fixed

Stabiliser Bar Bushes

  • The car is lifted off the round or placed on jack stands
  • The stabiliser bar bushing mounts are removed, leaving the end points attached
  • The old stabiliser bar bushes are removed and new ones installed in place
  • The mounts are tightened, the car lowered to the ground, and road tested

Tips to Remember

  • A wheel alignment is required after most suspension repairs, including suspension bushes.

How Important is Replacing Your Suspension Bushes?

Replacing worn suspension bushes not only eliminates annoying noise in the suspension, but it restores your car’s proper handling so you can drive confidently.

Driving your car with worn suspension bushes can put you and your passengers in danger of a collision, as well as other motorists on the road. You can have an accident if your car isn’t handling as expected.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661