Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

The Best 5 Mechanics in Townsville

By Rita Bonivento on Wednesday, 13 September 2017

 

Meet Townsville's 5 BEST Mechanics!
If you’ve ever moved interstate or even to a new suburb, you’ll know how difficult it can be to find a reputable mechanic to take care of your pride and joy.

So how do you know which local workshops you can trust? Well, these days we shop at online marketplaces and rely on customer reviews because they’re written by real people who have nothing to gain or lose by simply being honest.

To help you select a local workshop, here are Townsville’s Top 5 mechanics as rated by AutoGuru’s 14,000+ reviews.

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#1 Automotive Solutions Townsville, Garbutt
Congratulations to Automotive Solutions who reached pole position on AutoGuru’s list of top mechanics in Townsville!

Owner Jason Walker boasts over 20 years’ experience as a mechanic and his qualified team of automotive technicians are able to carry out basic and logbook servicing on almost all makes and models without voiding your new car warranty.

These guys can also look after all manner of vehicle repairs, to the highest quality standards.

Located in the western suburb of Garbutt, Automotive Solutions has 4 service bays and offers a drop off service for customers in the local area, so you can get a lift back home or to work once you’ve dropped your car into the workshop.

Review
I really thought this kind of service had been made extinct -- great to have an honest mechanic looking after your car---can't recommend this company highly enough. 11 out of 10! Cheers :-) J.J

 

#2 Twin Cities Automotive, Pimlico
Our Silver medal goes to Rob Fairbanks and his team of auto technicians at Twin Cities Automotive. Well done guys!

Rob’s been looking after cars in the Townsville community for over 25 years and has built a rock solid reputation for top quality workmanship at a fair price. His team are fully trained in the latest diagnostics techniques and mechanical technology. They can carry out logbook servicing, advise on any faults that may be covered by your car warranty and are specialists in a wide variety of repairs tasks.

Located a few hundred metres from CastleTown Shopping Centre, you can drop your car keys off and head off for a coffee or some retail therapy. So convenient!

Review
Excellent work, my car was running like it was brand new. Very very pleased customer J.H

 

#3 Ian Payne's Automotive Engineering, Garbutt
Coming in 3rd place by a whisker is Ian Payne’s Automotive who have been helping Townsville car owners for more than 25 years, with owner Ian racking up a whopping 45 years in the mechanical trade!

The workshop’s a family affair, with Ian’s son Nicholas managing a mechanical team that consistently provide high quality work, good old-fashioned customer service and clear communication with their clientele.

And with a solid 5 star customer rating, you know this team of qualified automotive technicians will take the best of care of your pride and joy.

Ian Payne’s Automotive offers a wide range of car servicing and repairs tasks on almost all makes and models, including engine reconditioning and machining, as well as almost any mechanical repairs.

Rest assured, the team are qualified to carry out basic and logbook servicing that won’t affect your new car warranty.

Conveniently located close to public transportation and open on Saturday mornings, Ian Payne’s Automotive Engineering can expertly take care of all your car concerns.

Review
Ian Payne was well spoken, very helpful and did a great job on the service. I would highly recommend this company. 5 stars from me J.W


#4 Automotive Xpress Servicing, Garbutt
With 10 years in the business, Vern Crawford at Automotive Xpress Servicing runs a tight ship, with top quality customer service and state-of-the-art equipment in an immaculately kept workshop.

Automotive Xpress are diesel specialists, offering night servicing for vehicles that need to be on the roads during business hours.

They also carry out servicing and repairs to all makes and models using up-to-date diagnostics equipment to determine any issues with your vehicle, and the latest in mechanical technology to ensure the job is done right the first time, every time.

Their clean and comfy customer lounge is a great area to relax, enjoy a cuppa, catch up on emails or watch a bit of TV whilst they tend to your vehicle. Awesome!

Review
Very friendly staff, job was completed as promised and I was pleased with the whole experience. Price was reasonable. I would recommend Xpress Servicing to all. D.T

 

#5 A Grade Mechanical, Currajong
Last but not least on our Top 5 Mechanics list is A Grade Mechanical, a family owned and operated business, located in Currajong and servicing Townsville and it’s Western Suburbs.

Owner Matt MacDonald has been in the auto industry for a number of years, recently establishing A Grade Mechanical and building a reputation of high quality workmanship, friendly customer service, honesty and transparency.

Matt heads a team of qualified mechanics who work on all vehicle makes and models, offering basic and logbook servicing as well as an extensive range of repairs including wheel alignments, supply and fitment of batteries and tyres.

The workshop is located just 250m from Warrina shopping precinct, or if you prefer to wait, they offer an air conditioned customer lounge area.

Review
Very very helpful, customer service was lovely 🙂 I will be recommending them and I will be taking my cars back there. K.L

 

Results Recorded June 1st, 2017

To compare mechanics, pricing and make a booking, visit AutoGuru.com.au.

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