Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

The Best 5 Mechanics in Toowoomba

By Rita Bonivento on Tuesday, 5 September 2017

 

Meet Toowoomba's 5 BEST Mechanics!
If you’ve ever moved interstate or even to a new suburb, you’ll know how difficult it can be to find a reputable mechanic to take care of your pride and joy.

So how do you know which local workshops you can trust? Well, these days we shop at online marketplaces and rely on customer reviews because they’re written by real people who have nothing to gain or lose by simply being honest.

To help you select a local workshop, here are Toowoomba’s Top 5 mechanics as rated by AutoGuru’s 14,000+ reviews.

article image

#1 Affordable New Tyre and Mechanical, Toowoomba CBD
Paul Pearce and the team at Affordable New Tyre and Mechanical have been looking after Toowoomba drivers for the past 33 years.

During that time, they’ve built a rock solid reputation for quality workmanship and premium customer service, throughout the greater Toowoomba community.

The qualified auto technicians at Affordable New Tyre and Mechanical are able to carry out basic and logbook servicing, all manner of repairs and even the supply and fitment of tyres and wheels, to keep your car safe and on the road.

Review
Paul was extremely friendly and helpful with listening to my car’s issues and did a fantastic job with fixing the problems I mentioned. Great communication with calling to let me know how much it was going to cost once assessing my car and my car feels like a dream to drive now! Very reasonably priced compared to anywhere else I've had my car serviced. Janice T

 

#2 Toowoomba Total Mechanical, Toowoomba CBD
Toowoomba Total Mechanical are Mazda and Subaru specialists, but that doesn’t mean they’re limited just to those two brands.

Owners Michael, James and Torin are qualified to carry out logbook servicing to the highest quality on all makes and models, without voiding your new car warranty.

And with extensive and specialist training under their belts, these guys can also look after most vehicle repairs, to the highest quality standards.

As well as coming in second place on AutoGuru.com.au, these guys were also recently voted Toowoomba’s Favourite Mechanic in The Chronical.

Their transparent communication and focus on friendly customer service help them stand out from the competition.

Review
Michael is very helpful and is an easy, approachable man. Thanks for the excellent work on my vehicle I am very satisfied with the service and will definitely go back in the next service. John C

 

#3 Steerite Mechanical & Exhaust Centre, Toowoomba CBD
Honesty and quality workmanship have always been the business foundations for owners John & Matt at Steerite Mechanical & Exhaust.

Over the past 43 years, these guys have built a reputation of integrity and trustworthiness in the Toowoomba community.

Their workshop boasts the latest in diagnostic equipment, and fully trained and qualified technicians providing everything from basic and logbook servicing to full engine reconditioning and repairs.

 

#4 Harristown Auto Service, North Toowoomba
Jagee, Priyantha, Sanje and the team of experienced mechanics at Harristown Auto Service proudly service the North Toowoomba area and are fully qualified to complete general and logbook servicing on your vehicle, as well as a comprehensive range of repairs tasks.

They provide friendly customer service and consistently deliver high quality workmanship, giving customers peace of mind when they hand over their car keys.

 

#5 Highfields Mechanical, Highfields
Craig Baills and his team of professional, qualified technicians pride themselves on their attention to detail, honesty and clear customer communication.

The workshop is maintained to the highest standards and fully fitted with the latest equipment to diagnose mechanical issues, carry out vehicle servicing and repairs on any make and model.

Rest assured, the Highfields Mechanical crew will take care of your four-wheeled baby as if it were their own!

 

Results Recorded June 1st, 2017

To compare mechanics, pricing and make a booking, visit AutoGuru.com.au.

trustpilot rating