Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

The Best 10 Mobile Mechanics in Brisbane

By Kelsie Gilbert on Tuesday, 5 September 2017

 

Meet Brisbane’s 10 BEST Mobile Mechanics!

Most of us have no idea what’s going on under the hood of our cars. Today’s motors make as much sense to the average punter as Pokemon Go does to your grandma. So, who can you trust with your car servicing? AutoGuru customers have voted their Top 10 Mobile Mechanics in Brisbane.

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#1 Fix My Car
Fix My Car is a trusted name in mobile mechanics in the Brisbane region, offering quality servicing and repairs on time, every time. They offer everything from general services and car maintenance to Warranty Safe Logbook services and mechanical repairs.

‘We understand that servicing or repairing your vehicle can be inconvenient’, says owner Nick Klinkenberg, ‘So we make it easy by coming to you at your home or workplace! We can provide quality repairs and service just about anywhere. It’s our passion and we’re excited to share it with our customers.’

Review
This is the 3rd service Nick Klinkenberg has performed on my wife's and my cars. Every time he has arrived on time, carried out the work, explained any issues, made recommendations and arranged to follow up if needed. M.F

 

#2 Procheck Automotive Mobile Brisbane
Procheck Automotive is a family owned business and with over 15 years’ experience in the automotive industry, owner Shane Hewitt consistently delivers safety and peace of mind to his customers.

Procheck carry out vehicle servicing from Brisbane to Noosa, covering the surrounding Sunshine Coast region.

‘Our service van is a fully equipped mobile workshop that comes to you, making car servicing and repairs very convenient for our customers’, says Shane.

‘We complete pre-purchase inspections, issue roadworthy certificates and perform general servicing as well as logbook servicing and all mechanical repairs. We look after cars, motorbikes, caravans and trailers and perform brake and clutch repairs, work on radiators, suspension and electrical systems, and much more’, he adds.

Review
Done in very timely and professional manner. Very good attitude. Even gave a shine to tyres in the end 👌. F.M

 

#3 Sampson Automotive Mobile Service
Boasting over 23 years in the industry, Sampson Automotive owner Shannon applies his broad knowledge and expertise to deliver first-rate mobile servicing and repairs to the Northside of Brisbane.

Sampson Automotive carry out pre-purchase inspections, general servicing and a comprehensive range of mechanical repairs on all makes and models. They specialise in Logbook servicing without voiding new car warranties and all work is completed by their fully qualified, Queensland Transport Authorised, automotive technician.

‘Getting to know our customers and their vehicles is part of our uniquely personal approach’, says Shannon. ‘It’s our personalised service that keeps customers coming back time and again.’

‘We come to you so you can get on with your day. We even work Saturday mornings to make our service super convenient for our customers!’

Review
It was a great service from a well trained and informative technician. He was thorough and friendly. I would recommend him anytime. I will definitely use his services again. L.V

 

#4 Aim Auto Care Pty Ltd
The one-stop-shop for all your car servicing needs! With an impressive 25 years in the automotive industry, Aim Auto Services Mobile offers the reassurance of work carried out in a professional and efficient manner, without breaking the bank.

‘Aim Auto Services Mobile exists to help its customers care for and extend the life of their automobile investments’, comments owner Steven Antony. ‘We not only look after the customer’s car, we always look after their safety’.

With exceptional customer service and an eye for detail, Aim Auto Services Mobile offers car servicing & repairs, road worthy certificates and car detailing 7 days a week. ‘We understand your time is precious, that’s why we come to you!’.

Review
Quick, polite service that was thoroughly done and well explained. Very convenient coming to you, highly recommend and will use them again. Steven was great! M.A

 

#5 Mobi-Tec Mobile Mechanics
At Mobi-Tec we provide a professional mobile service 7 days a week, for car maintenance or repair at your home or workplace, to simplify your life. With a wealth of knowledge and experience, our mechanics can provide a solution to any car problem while ensuring the best outcome to save you money and get your car back on the road.

You will receive a written quote on all services and repairs before the commencement of any work.

Plus all of our repairs come with a 12-month warranty. Our team are ready to help you. We provide the following services: * Manufacturers Log Book Servicing * Maintenance Package Services * Mechanical Repairs * Pre-Purchase Inspections

Review
Really happy with the guy who came out to service my car. He took the time to explain things to me and was very thorough. Will Definitely use him again. E.B

 

#6 Reliable Auto Mobile Mechanics
Log book servicing, general servicing and repairs.

Review
Peter was very helpful and on time. He solved my problems and I was off and going in no time. Would recommend him and will continue using his services in the future. M.L

 

#7 Express Auto Inspections
Car repairs, mobile mechanics, roadworthy certificates, Pre-purchase Inspections – and more!

Review
Amazing experience. Everything was explained clearly and wally was an honest mechanic. Definitely using him again. C.B

 

#8 Procheck Automotive North Lakes
Procheck Automotive is a family owned business and with over 15 years’ experience in the automotive industry, owner Shane Hewitt consistently delivers safety and peace of mind to his customers.

Procheck carry out vehicle servicing from Brisbane to Noosa, covering the surrounding Sunshine Coast region. ‘Our service van is a fully equipped mobile workshop that comes to you, making car servicing and repairs very convenient for our customers’, says Shane.

‘We complete pre-purchase inspections, issue roadworthy certificates and perform general servicing as well as logbook servicing and all mechanical repairs. We look after cars, motorbikes, caravans and trailers and perform brake and clutch repairs, work on radiators, suspension and electrical systems, and much more’, he adds.

Review
Done in very timely and professional manner. Very good attitude. Even gave a shine to tyres in the end 👌. F.M

 

#9 Automotive All-Stars
Searching for a family owned & operated mobile mechanic that takes the hassle out of car servicing and repairs? Look no further!

Automotive All-Stars provide factory trained mobile mechanics that fit in with your schedule. ‘It’s as easy as picking up your phone and carrying on with your day’, enthuses owner Don Manson.

Automotive All-Stars provide you with a 20,000km / 12 month nationwide warranty on any work performed on your vehicle, leaving you with a sense of confidence. They specialise in car servicing, general repairs and pre-purchase inspections.

‘We provide an honest, professional and friendly service, conveniently bringing our mobile workshop to your home or work!’

Review
Brilliant service, arrived on time, courteous and professional, would recommend Don Manson and Automotive Allstars. K.M

 

#10 2 Your Door Mobile Mechanic
Experience the new easy way to service and repair your car with Rays dedicated auto care mobile mechanic. At your home or office at a time suitable for you. Personal, honest, convenient and local service with no car down time. We explain what we find and you decide what you want to have done. Log book servicing, tune up, brakes, all mechanical repairs all a fully equipped mobile workshop that comes to you.

Review
Ray turned up early and was very efficient and thorough in his work. He explained things to me in a way that I could understand. Great work ethic. J.H

 

Results recorded on 12th July, 2017.

To compare mechanics, pricing and make a booking, visit AutoGuru.com.au.

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