Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

The Best 10 Mechanics in Sunshine Coast

By Rita Bonivento on Wednesday, 27 September 2017

 

Meet Sunshine Coast’s Top 10 BEST Workshops & Mobile Mechanics!

Most of us have no idea what’s going on under the hood of our cars. Today’s motors make as much sense to the average punter as Pokemon Go does to your Grandma. So, who can you trust with your car servicing? AutoGuru customers have voted their Top 10 Mechanics on the Sunshine Coast.

 

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#1 RAM Automotive, Coolum Beach
A big pat on the back for the boys at RAM Automotive for ranking #1 on our Top 10 Mechanics in Sunshine Coast list!

‘RAM Automotive is your local Sunshine Coast mechanical workshop’, states owner Matthew Katterns. ‘I run a pretty tight ship here, and we stand by our motto of Quality and Safety First.’

The team at RAM Automotive specialises in mechanical and electrical repairs on all vehicle makes and models, including servicing of new vehicles under manufacturer's warranty. They also look after batteries, air conditioning, auto electrics, tyres and roadworthy certificates.

‘Our highly qualified, dedicated team provides first-class service at competitive prices. We use only quality parts to make sure that the job is done right’, he adds. ‘For busy customers who work the 9-5, we are open on Saturday mornings.’

Review
RAM Automotive, were very professional from the minute I walked in, the car service was excellent and the report of items requiring attention was very detailed. R.W

 

#2 Midas Maroochydore, Maroochydore

Jeremy Hardwick leads a great team of experienced qualified mechanics at Midas Maroochydore. They can be trusted to look after your vehicle's log book servicing, brakes, safety inspections, Uber inspections, tyres, exhaust, suspension and general under-car repairs.

Jeremy and the team have built an outstanding reputation for clear, open communication and delivering on their promise that no work will be carried out without the customer’s prior approval of costs.

'Our workshop includes 4 service bays, and we have qualified technicians ready to look after your vehicle. We take great pride in providing the best possible service, without sounding too cliche we do go the extra mile for our customers' says Jeremy. The workshop is open Saturday mornings, to cater for busy customers who work on weekdays.’

‘All service, repairs and parts carry a national 6 month / 10,000km warranty. We also offer a customer drop off service up to 5km away, and a loan car can be requested when booking a service’, he adds.”

Review

Our experience in Midas was really good. We did a minor service for our Toyota commuter and they found some issues. They called us to inform that, then they show us the problems and gave us a budget but they never press us to do it. We had some bad experiences with other mechanics because they started to fix without asking and gave you a budget. Thanks Midas. We recommend that service centre! N.A

 

#3 Procheck Automotive, Caloundra West
Procheck Automotive is a fully equipped mechanical service centre, based in Caloundra West.

‘We’re a one-stop shop!’ declares owner Shane Hewitt. ‘We carry out log book services, general repairs and we can issue roadworthy certificates for cars, trailers, bikes, caravans and trucks as well as modification plates and tyres’, he adds.

‘We also offer loan vehicles, to help our customers stay mobile while their vehicle is in our care’, Shane states. ‘We aim to provide our customers with the highest quality workmanship and 10/10 workshop servicing experience. We love seeing our customers leave here happy!.’

Review
Was greeted cheerfully and given a courtesy car. Very happy with service. Price was competitive, and they went above and beyond to make sure the experience as pleasant as possible. G.L

 

#4 Carite Auto Repairs, Warana
Carite Auto owner Boz Cervek has been a mechanic since 1996, and with 20 years’ experience in the auto industry, he certainly knows cars!

‘I always knew I wanted to work with cars’, states Boz, ‘Even from a young age, I used to take things apart and put them back together. Sometimes successfully!’ he laughs.

Carite carry out logbook and general servicing, as well as general engine repairs, air conditioning, auto electrics, battery, engine diagnostics, and so much more.

‘We can also complete pre-purchase inspections, and Roadworthy Certificates. We only use certified quality parts which have been tested and approved by vehicle manufacturers, so we can offer you the same premium service as the dealerships and keep your manufacturer warranty in check, but with cheaper pricing”, he adds.

Review
After having put three of our vehicles in for service and repairs we have found Carite Autos to be quick and easy to deal with. Boz and the team are very friendly and helpful. Good and honest, A1 mechanics. R.H

 

#5 ABS Kawana, Bokarina
Jim and his team of qualified mechanics at ABS Kawana can look after your vehicle's log book servicing, brakes, clutch, suspension, wheel alignment, tyres, batteries, and general under-car repairs.

The workshop is open Monday to Saturday, and is situated close to bus stops on Nicklin Way.

The workshop has been in operation for over 10 years, and includes 5 service bays, attended to by 4 qualified mechanics. All service, repairs and parts carry a national 6 month / 10,000 kilometre warranty. Ask about ABS Kawana's free collection and delivery service.

Review
Jim is really helpful, very good communication! The price is also reasonable! I will definitely do my car's service in ABS Kawana again! Wei W.

 

#6 Kunda Park Automotive, Kunda Park
All Mechanical Repairs Guaranteed. Log book servicing. All mechanical repairs. All makes and models. Latest diagnostic equipment

Review
Friendly. Good prompt service. No overcharging or hidden fees or any bull. Straightforward honest reliable service. Will be taking my car only there from now on. Highly recommend this workshop. P.C

 

#7 Clark’s Garage, Caloundra
Clark’s Garage Caloundra boasts a highly-experienced team of expert mechanics with over 35 years’ experience.

They’ve worked on most vehicle makes and models over the years and take pride in providing great service, clear communication, and very reasonable pricing.

‘We offer state-of-the-art equipment and the latest technology in diagnostics, but it's our view that premium quality car care shouldn't cost the earth, so we work hard to keep prices low’, says operator Brett Kennedy.

Clark’s Garage mechanical services are comprehensive. They can handle motor repairs, servicing and maintenance, and exhaust system and muffler repairs, just to start.

Review
Great service experience. Went the extra mile and adjusted the handbrake properly at no cost. Would definitely recommend to friends and family. J.T

 

#8 Sunshine Coast Roadworthy & Car Service Centre, Kunda Park
Sunshine Coast Roadworthy & Car Service Centre aim to provide customers with the highest levels of customer service at all times, and can carry out logbook and general servicing and mechanical repairs, specialising in European vehicles.

‘Our Mechanics are factory trained on European vehicles, such as Volkswagen, Audi, Mercedes-Benz and BMW models, as well as the smaller Smart cars, but we can work on virtually all vehicle makes and models’, says Owner Geoff Webb.

‘We offer a wide range of mechanical services and aim to exceed our customers expectations by providing friendly, honest advice and reasonable pricing’, he adds.

Review
Excellent service performed. Very prompt and professional. Service was completed on time, and the workshop contacted me throughout the servicing process. Thank you very much. S.K

 

#9 D & F Autocare, Landsborough
D & F Autocare are a locally owned and operated workshop servicing Landsborough and surrounding suburbs. They offer comprehensive servicing options, as well as all mechanical repairs.

‘At D&F Auto Care, we are dedicated to auto repair and to serving you with quality & value. Our mechanics are highly skilled and possess years of experience. Most of all they love cars and care about yours”, states owner Barry Davey.

‘Whether it’s our quick, quality, friendly service or the honesty and value we bring to every interaction, our customers love us. Our experienced mechanics have the tools, skills, and a desire to help wherever possible’, Barry proudly declares.

Reviews
D & F Autocare carried out my diesel log book service in Glasshouse Country which included a complimentary vehicle wash. Nice to be looked after by a local workshop. D.H


#10 Ultra Tune Currimundi
We offer maintenance service, Automatic transmission service, Air conditioning service, Fuel system service, Shock absorber service, Brake service, Manufacturers handbook service

Review
Was very happy with the service and communication. Always kept on the loop Pleasure to deal with. D.P


Results recorded on 24th August, 2017.

To compare mechanics, pricing and make a booking, visit AutoGuru

                

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