Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

Deloitte Technology Fast 50 Rising stars Winners Circle

By Rita Bonivento on Tuesday, 19 December 2017

The future looks bright for Aussie auto services marketplace AutoGuru, recently making it into the Winners Circle of the prestigious Deloitte Tech Fast 50 Rising Stars Awards, after posting a 612% increase in annual gross revenue within its first 3 financial years.

Coming in 4th place, AutoGuru is Australia’s largest automotive services platform connecting motorists with trusted, local mechanics. The site represents a National network of 1600 workshops, sees just under 150,000 unique visitors and quotes over $7 million in car servicing and repairs every month, and rising.

The site’s clever technology makes finding and booking auto services faster, easier and more transparent than ever before, and carries a 5 star rating across 16,000+ genuine customer reviews on Trustpilot; validation that AutoGuru is lighting up the industry in all the right ways.

The Deloitte Technology Fast 50 Australia program ranks the 50 fastest growing public or private technology companies, based on percentage revenue growth over three years.

Deloitte Private Partner and Tech Fast 50 Leader, Josh Tanchel, noted that the Rising Star award recognises a high-growth nominating company that has been trading for less than three years and therefore does not qualify for the Tech Fast 50.

“Deloitte is delighted to see innovative companies like AutoGuru experiencing high growth at such an early stage. We’re proud to be supporting and celebrating the best and brightest of Australia’s high-growth businesses and wish AutoGuru continued success in the coming years,” he said.

“We’re absolutely thrilled to be recognised by Deloitte as a Rising Star in the tech startup arena”, said AutoGuru Founder and CEO, Eden Shirley. “We’ve literally worked our butts off and we’re stoked that we’re starting to be acknowledged for fiscal results due to innovation, growth and consistently pushing the boundaries.”

Eden went on to say that this is just the beginning. “Our vision is to create a diverse Auto Service marketplace that caters to the most common needs of motorists. We’re poised for expansion into a variety of automotive services including Tyres, Batteries, Windscreens, Pre-purchase & Roadworthy Inspections, Scratch and Dent, Roadside Assistance, Towing and more’, he added.

He added that the market is on the cusp of a new era in the way consumers search and transact that will soon see IoT devices in our homes and our cars provide voice-activated actionable assistance to research, book and pay for anything that is digitally commerce enabled.

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AutoGuru’s mission is to integrate with as many systems and platforms as possible, to ensure that they are on the forefront of the virtual assistant revolution and can provide ‘on-demand, pay-per-use’ automotive services as easy and painless as ordering an Uber.

In stark contrast to their humble beginnings working out of a cupboard space in Nerang, Queensland, today AutoGuru employs 28 staff, with their head office located in the heart of the Gold Coast, just a 400m walk from the stunning Surfers Paradise coastline.

Eden Shirley was also recently nominated a Startup Founder of the Year finalist in the 2017 Startcon Australasian Startup Awards.

Read the full 2017 Deloitte Technology Fast 50 Report, or for more information on the program please visit www.deloitte.com/au/TechFast50.

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