Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

ACCC Major Win for Consumers and Repairers

By Media Release, ACCC on Thursday, 14 December 2017

The Australian Automotive Aftermarket Association (AAAA) warmly welcomes the Australian Competition and Consumer Commission (ACCC) Final Report into The New Car Retailing Industry which was released today.

Following on from the detailed recommendations made in the ACCC’s Draft Report which was released in August, the ACCC’s Final Report recommends a mandatory scheme that will compel all car companies operating in Australia to share the same repair and service information that they currently share with their dealerships, with independent repairers on fair and reasonable commercial terms.

“To say that we are delighted with this outcome would be a major understatement,” AAAA Executive Director Stuart Charity stated.

“This is a David and Goliath story. A group of small independent repairers spread throughout the country with limited political skill and very limited resources, took on the might of the multinational car companies. The car industry leveraged their financial, lobbying and marketing power to criticise the skill and credentials of our industry, telling Government that all vehicle repair and service information was being made available but independent repairers didn’t have the skills to use it. The ACCC has refuted those claims and the evidence supports our seven-year Choice of Repairer campaign.”

Mr Charity also believes that time is of the essence to act on the recommendations contained in the ACCC’s Final Report. “The Government has the independent umpire’s verdict which contains clear evidence of anti-competitive behaviour. They now need to act quickly to protect consumer choice and competition in the automotive repair and service industry. There is no reason for any delay as this recommendation has been a long time coming. It has been five years since the Commonwealth Consumer Affairs Advisory Council (CCAC) recommended that the Government consider the introduction of a mandatory code for data sharing. Finally, after an exhaustive 18-month review, the ACCC has recommended government intervention in the form of a mandatory scheme, so it is now time to act,” Mr Charity stated.

“Australia’s 17 million car owners and more than 20,000 independent automotive repairers deserve better than the current situation that finds the car manufacturers routinely and deliberately preventing consumers from exercising choice and their consumer legal rights,” He concluded.

The ACCC’s Final Report has also recognised the key role that third-party data aggregators play in supporting all make and model repairers and has included this important sector into their recommended mandatory scheme.

The adoption by government of the ACCC recommendations will provide a level playing field and help to secure the future of over 20,000 Australian independent automotive repairers that consumers trust to service and maintain their cars on a daily basis all over the country.

The real congratulations for achieving this long-awaited recommendation from Australia’s peak competition umpire belong to the AAAA members. These businesses took on the might of the multi-national car industry and provided evidence to the ACCC of instances where vital repair data was being withheld.  They also invited local Members of Parliament into their workshops to witness first-hand the impact that lack of data access has on their ability to compete and provide competition and choice for their customers.

Australia’s independent repairers, their staff and their customers all shared in this journey and this achievement belongs to them. The ACCC’s Final Report findings are testament to their tenacity and their commitment to our industry. More importantly, the ACCC’s Final Report findings detail their commitment to their customers - Australian car owners, who have suffered the most as a direct result of the withholding of service and repair information.

The ACCC Final Report also outlines the power imbalance between the car manufacturers and their franchise dealers, supporting further examination into this relationship and its impact on consumer outcomes.

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“We also believe that there an argument for ensuring a transparent and fair relationship between the car manufacturers and their dealers. We have always stated that the dealers are the “meat in the sandwich” in much of this debate, with the car companies dictating the dealership business model,” Mr Charity stated.

“We believe that the key to great consumer outcomes is to have both dealers and independent repairers on a level playing field, competing for customers on their merits. The Choice of Repairer campaign has never been about bashing dealerships and if they also need a fairer deal, the AAAA would fully support that,” He added.

The AAAA sincerely thanks its members for their outstanding efforts and dedication to doing the best they possibly can for their customers on the Choice of Repairer campaign journey.

The AAAA also wishes to thank the ACCC for their thorough investigative work into our industry, which now will ultimately achieve the outcome that was always its main goal - to best protect the people who are affected the most by the lack of a mandatory scheme for data sharing in the automotive repair sector, Australia’s 17 million car owners.

The complete ACCC Final Report into New Car Retailing can be viewed at:

https://www.accc.gov.au/about-us/market-studies/new-car-retailing-industry-market-study/final-report

The ACCC Independent Repairer summary factsheet can be viewed at:

https://www.accc.gov.au/system/files/Independent%20repairers%20factsheet.pdf

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