Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How Should I Start My Car When it’s Cold Outside?

By Jason Unrau on Wednesday, 20 September 2017

 

The mercury has dropped in the thermometer and there’s frost on your windscreen. It’s cold outside and you don’t really want to venture out, but life doesn’t come to a standstill just because it’s chilly.

Your car isn’t fond of the cold weather either and turning the engine over could pose a challenge. If you start your vehicle incorrectly, you could actually make things worse: a flooded engine, a dead battery, and a repair bill to top it all off.

What’s the proper way to start your car in the cold? Here are a few tips.

How to Start a Cold Car
Let’s assume that your car is less than 30 years old, which likely means it is fuel injected. Starting a cold car is relatively simple if you avoid a few critical mistakes.

Turn off unnecessary electrical draws
When your engine is cold, it requires more battery power than when it’s warm. Turn off any unneeded accessories whilst you crank your engine over, allowing more power directly to the starter. Don’t worry, you can turn them back on as soon as your engine has fired up.

Turn the key, but no more than 10 seconds
Your engine will be ‘stiff’. What that indicates is that there’s more internal resistance than normal.

The oil is thicker when it’s cold and the engine requires more effort to move past that resistance.

Cold steel parts have contracted, increasing friction as well.

When you turn your engine over, it should fire up within a couple seconds.

If it doesn’t, make sure you don’t crank for more than 10 seconds.

That can overheat the starter and cause it to malfunction. After 10 seconds, let the starter rest for a minute before trying again. 

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DON’T press the accelerator
A fuel injected engine distributes its own fuel into the cylinders during startup. Pressing the accelerator pedal while you crank the engine will cause it to flood.

That’s when excessive fuel wets the spark plugs and they are unable to ignite fuel in the cylinders.

If you happen to press the accelerator and your engine floods, try mashing the accelerator pedal to the floor, then crank the engine for a few seconds.

When the pedal is all the way to the floor, your car’s computer cuts the fuel delivery, letting the excess fuel escape the engine. Then try to start the engine once again.

If your engine doesn’t start, try these tips:

  • Jump start your battery
    A weak battery doesn’t have the required power to overcome the extra resistance. It’s an indication you may need to replace the battery also, especially if you need to jump start your car often.
  • Let your car rest for 20 to 30 minutes
    If your engine has flooded, letting your car sit for a bit will allow the spark plugs dry. Then, try to crank the engine again.
  • Plug in your engine block warmer
    Some cars are equipped with a heating element that warms the engine. It’s best to plug it in for at least 60 to 90 minutes, or the night before, if you know it will be chilly. Make sure you unplug your engine block warmer before you drive away!

Prevent cold weather starting issues with AutoGuru. Proper maintenance such as battery inspections, oil and filter changes, and spark plug replacement can help you avoid car troubles. AutoGuru.com.au lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

 

                

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