Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How and Why You Should Clean Your Engine Bay

By Joel Ilton on Wednesday, 20 September 2017

 

The more you drive your car, the more dirt and grime will accumulate in the engine bay of your vehicle.

Engines can start looking dirty very quickly, especially if it is leaking fluid or has recently had repair done, and not cleaned down properly.

If you plan on selling your vehicle, or just want to take pride in all aspects of your car, cleaning the engine bay is a simple and easy job that you can perform yourself in as little as half an hour.

 

Step One
The first step is finding somewhere suitable to clean your engine bay.

It is illegal to dump contaminated water into city drains, which includes oil, coolant or de-greaser, so you will need to find a suitable location to carry out the clean.

Most self-serve car wash services have a provision to allow engine bay cleaning, or placing a plastic sheet under your vehicle that will allow runoff to be collected in a container and disposed of properly, are simple solutions around this.

It is best to allow the engine to sit for a short period of time, to let the engine cool down.

A hot engine will cause the de-greaser and other cleaning agents to dry quickly, and leave unsightly spots all over the engine.

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Step Two
You will need certain products to carry out cleaning of the engine bay. These include:

  • Bucket
  • Scrubbing brush
  • Gloves and Safety glasses
  • Engine Degreaser
  • Plastic bags
  • Water, preferably a pressure washer or garden hose
  • Spray bottle

Using the plastic bags, cover up any components that you would like to keep dry, such as the alternator, coil and spark plugs.

Getting water in these components may cause damage or starting issues, so it’s best to keep them nice and dry. Be sure to remove the plastic bags after you’ve finished!

 

Step Three
It’s time to start cleaning! Firstly, rinse the engine bay down with the high pressure washer or hose, starting at the back and working your way forward, making sure to cover as much as you can.

Have the pressure washer on a lower setting, as having high pressure may force water into connectors and other components, which may cause issues.

Once you are happy with the rinse, mix your de-greaser and water in a bucket, and apply with a scrubbing brush, making sure to work on stubborn marks.

Allow the de-greaser to sit for a few minutes, to give it a chance to break down the dirt and grime.

While this is happening, fill a spray bottle with the de-greaser mixture, and spray around the perimeter of the engine bay, making sure not to spray it directly on the paintwork.

Once it has sat for a few minutes, grab your pressure washer or hose, and rinse the de-greaser solution off.

If there are any problem areas, focus on them with the spray bottle and scrubbing brush until they are clean. It’s now time to let the engine bay dry.

The easiest way is to leave the bonnet open, especially if it is as warm sunny day.

You can also use compressed air to remove the water, if you have access to it. Now that the engine is dry, it is time to remove the plastic bags.

You can also buy special rubber and vinyl protectant especially for engine bays, to give the plastics a showroom shine!

Once you feel that you have removed all the dirt and grime form your engine bay, you can feel proud that you have the best looking engine on the street!

Carrying out this cleaning routinely will keep the engine bay looking new, and will help to track down any leaks, and show prospective buyers how much you have taken care of your car.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Image credits: BMW engine bay David Ainley; Holden Astra engine bay James

Search. Book. Relax.

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