Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop once your car service and/or repairs have been completed

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Average Running Costs For Australias SUVs

By Rita Bonivento on Wednesday, 20 September 2017

Over and above the purchase price of your car, just how much money are you committing to servicing and fuel every year?

From our national network of more than 1,600 workshops and mobile mechanics, AutoGuru has compiled and compared the true annual cost of five of Australia’s top-selling and most-popular SUVs.

The SUV market is the largest growth category when it comes to vehicles sold in Australia – We can’t get enough of them!

Useful for carting the family around during the week, and then escaping the city for a camping trip on the weekend, SUVs are versatile vehicles that have taken over from larger vehicles as the car of choice for many families.

Allowing the versatility of 5 or 7 seats, they are also a great alternative to a people mover.

But what about servicing costs?

The table below shows the average SUV servicing cost per annum based on a 10-year logbook service schedule, and the annual fuel cost, based on the average distance Australians drive per year.







Mazda CX-5


10,000 km / 12 months




Check out the servicing schedule & cost for your CX-5

Nissan X-Trail


10,000 km / 6 months




Check out the servicing schedule & cost for your X-Trail

Volkswagen Touareg


15,000 km / 12 months




Check out the servicing schedule & cost for your VW Touareg

Holden Captiva


15,000 km / 9 months




Check out the servicing schedule & cost for your Captiva

Toyota RAV4


10,000 km / 6 months




Check out the servicing schedule & cost for your RAV4

article image

We have taken a variety of SUVs for this comparison, all of which incorporate a timing chain – meaning there is no interval for replacement like a timing belt. This saves on servicing costs over the life of the vehicle.

That said, the Nissan X-Trail and the Toyota RAV are the most expensive to service, primarily due to the fact that both require a service every six months.

The VW Touareg has $730 service every 60,000 km, and jumps up again at 120,000km to $950. Service intervals other than these are $340 to $460.

The Mazda CX-5 has a relatively even price structure for its servicing; between $230 and $470, and is serviced every 10,000 km / 12 months. The most expensive service is at 200,000km / 20 years, and is priced at $540.

The CX-5 seems to be the class leader in this category, in both fuel economy and servicing costs.

Just remember when purchasing an SUV rather than the equivalent medium or large car, other maintenance components such as tyres and brakes, may be more expensive over the life of the vehicle.

Now, imagine a seamless segue here...

Right. AutoGuru lets you search, compare and book from over 1,600 qualified mechanics across Australia. Boom!


Image credits: Nissan X-Trail - the nrma; Mazda CX-5 (cropped) - Georg Sander

Search and Book Local Mechanics.




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