Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Average Running Costs For Australias Small Cars

By Rita Bonivento on Wednesday, 20 September 2017

As the cost of living has increased, more and more Australians are looking to save money on everyday expenses. This is especially true when it comes to mode of transport.

Many Aussies are deciding they no longer require a larger, more expensive car and are choosing to downsize to a smaller, more fuel efficient vehicle.

Small car sales have skyrocketed over the last 5 years, with many manufacturers adding new models to keep up with demand. But are you really saving money by changing to a smaller vehicle??

From its network of 1,600 workshops and mobile mechanics Australia-wide, AutoGuru has compiled the running costs of the five most popular small vehicles, based on a 10-year logbook service schedule and the annual fuel cost based on the average distance Australians drive per year.

Many consumers do not factor this in when purchasing a car, and it can lead to nasty surprises when it comes to service time!

The small car segment includes some of Australia’s bestselling vehicles, including the Toyota Corolla and the Mazda 3, as well as the Hyundai i30 and Volkswagen Golf.







Mazda 3


10,000 km / 6 months




Check out the servicing schedule & cost for your Mazda 3

Toyota Corolla


10,000 km / 6 months




Check out the servicing schedule & cost for your Toyota Corolla

Hyundai i30


15,000 km / 12 months




Check out the servicing schedule & cost for your i30

Holden Barina Spark


15,000 km / 9 months




Check out the servicing schedule & cost for your Barina Spark

Volkswagen Golf


15,000 km / 12 months




Check out the servicing schedule & cost for your VW Golf

article image

Of this list, the Hyundai i30 is the most expensive of the five, due to its 2 litre engine being thirstier than its competitors.

The Volkswagen is the only one of these vehicles to still use a timing belt, resulting in the highest servicing costs of the five, but better fuel efficiency offsets this, and brings it in second place, behind the Barina Spark for overall cost per year.

If you are planning on purchasing the Toyota Corolla or Mazda 3, they require more frequent servicing – every 6 months or 10,000km, whichever occurs first, compared to the longer 15,000km intervals of the other three.

Now, imagine a seamless segue here...

Right. AutoGuru lets you search, compare and book from over 1,600 qualified mechanics across Australia. Boom!


Image credits: Toyota Corolla - James; Hyundai i30 - Luke Chapman

Search and Book Local Mechanics.




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