Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Average Running Costs For Australias Medium and Large Cars

By Rita Bonivento on Wednesday, 20 September 2017

The medium and large car segment in Australia is not as big as it once was.

Gone are the days of every family having a Holden Commodore or Ford Falcon in the drive way.

The increasing cost of fuel and living means that many families have looked at other segments to provide transport for the family, whether it be a more fuel efficient smaller car, or a diesel powered SUV.

With Ford, Holden and Toyota closing their local factories, sales of larger cars are a shadow of what they once were.

There are still many quality vehicles in this category though, with contenders from Japan and Europe stepping up to fill the gaps left by the Aussie makes. The Skoda Octavia and Subaru Liberty are two of these vehicles, providing the space of a larger vehicle, with the fuel efficiency of a smaller car.

If you’re in the market for a large car and you’d like to know the lifetime maintenance costs before you purchase, we’ve made the comparison easy. Check out the table below:

MODEL & RRP

SERVICE INTERVAL

AVG. SERVICE COST PER YEAR

AVG. FUEL COST PER YEAR

TOTAL PER YEAR

SERVICE PRICE QUOTE

Ford Falcon

$35,900

15,000 km / 12 months

$329

$1,998

$2,327

Check out the servicing schedule & cost for your Falcon

Holden Commodore

$37,290

15,000 km / 9 months

$501

$1,537

$2,038

Check out the servicing schedule & cost for your Commodore

Toyota Aurion

$36,490

15,000 km / 9 months

$519

$1,588

$2,107

Check out the servicing schedule & cost for your Aurion

Skoda Octavia

$36,490

15,000 km / 12 months

$403

$1,110

$1,513

Check out the servicing schedule & cost for your Octavia

Subaru Liberty

$29,990

12,500 km / 6 months

$698

$1,247

$1,945

Check out the servicing schedule & cost for your Liberty

article image

The Holden and the Ford are neck and neck when it comes to running costs.

For years, they’ve battled at showrooms and racetracks around the country, and this time, it’s the Commodore that comes out on top – but only by a nose.

The Commodore costs more to service, but its 3.6 litre engine is more fuel efficient than the larger 4 litre engine in the Ford.

Both lose out to the Subaru and Skoda though, as the smaller engine rivals blitz them in fuel economy.

The Subaru does require servicing more regularly than its rivals, every 6 months or 12,500km – whichever comes first, compared to 15,000km or 9 months for the Holden and Toyota and 12 months for the Skoda and Ford.

All cars in this category see a spike in service cost around each 60,000 — 110,000 km. The Toyota Aurion has a service cost of around $750 every 90,000 km, the Skoda Octavia $650 each 60,000 km, and the Subaru Liberty $570 every 112,000 km. The Falcon and the Commodore see a higher-priced service every 90,000 km, at $476 and $530 respectively.

Now, imagine a seamless segue here...

Right. AutoGuru lets you search, compare and book from over 1,600 qualified mechanics across Australia. Boom!


 

Image credits: Holden Commodore - Jeremy; Ford Falcon XR6 - James

                

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