Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Average Running Costs For Australias 4WD Vehicles

By Rita Bonivento on Wednesday, 20 September 2017

Over and above the purchase price of your car, just how much money are you committing to servicing and fuel every year?

From our national network of more than 1,600 workshops and mobile mechanics, AutoGuru has compiled and compared the true annual cost of five of Australia’s top-selling and most-popular 4WD vehicles.

Many Australians have purchased a 4-wheel drive as their vehicle of choice for both daily commuting, and weekend adventures.

Being versatile enough to handle city traffic with ease and then venture off the beaten track on weekends and family holidays, 4WDs provide comfortable family transport, wherever you’re headed.

But what about servicing costs?

The table below shows the average car servicing cost per annum based on a 10-year logbook service schedule, and the annual fuel cost, based on the average distance Australians drive per year.

MODEL & RRP

SERVICE INTERVAL

AVG. SERVICE COST PER YEAR

AVG. FUEL COST PER YEAR

TOTAL PER YEAR

SERVICE PRICE QUOTE

Toyota Landcruiser Prado

$77,990

10,000 km / 6 months

$946

$1,964

$2,910

Check out the servicing schedule & cost for your Prado

Jeep Grand Cherokee

$78,000

10,000 km / 6 months

$1,272

$1,281

$2,553

Check out the servicing schedule & cost for your Grand Cherokee

Mitsubishi Pajero

$50,990

15,000 km / 12 months

$737

$1,434

$2,171

Check out the servicing schedule & cost for your Pajero

Land Rover Discovery

$69,330

26,000 km / 9 months

$745

$1,332

$2,077

Check out the servicing schedule & cost for your Discovery

Volkswagen Amarok

$52,000

15,000 km / 12 months

$523

$1,417

$1,940

Check out the servicing schedule & cost for your Amarok

article image

The Toyota Landcruiser Prado and the Jeep Grand Cherokee both have rather costly service schedules due to the fact that they require servicing at 10,000km or 6 month intervals, whichever occurs first.

The services themselves are also more expensive, varying from $400 up to $1,200, depending on which service is required.

The Landcruiser requires a timing belt change at 150,000km – so this will need to be budgeted for.

The Mitsubishi Pajero encounters a higher servicing outlay because it requires a major service every 30,000km, costing around $850. It’s most expensive service occurs at 90,000km and averages $1,100.

While 4WDs are a great option for serious off-roaders, servicing and maintenance costs may be too high for the average motorist.

In this case, it may be better to go for a smaller SUV, one that is still capable of tackling the family camping trip, just not the rugged off-road tracks.

Now, imagine a seamless segue here...

Right. AutoGuru lets you search, compare and book from over 1,600 qualified mechanics across Australia. Boom!

 


 

Image credits: Jeep Grand CherokeePetr Magera; Volkswagen Amarok - James; Land Rover Discovery InteriorLand Rover MENA

                

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